Joshua Vega
Youngstown
Summary
Dynamic professional with extensive experience at The Home Depot Inc., excelling in customer service and problem resolution. Proven track record in training teams and enhancing order management processes, leading to improved efficiency. Strong leadership skills complemented by a commitment to workplace safety and employee development.
Overview
19
19
years of professional experience
Work History
Dept Supervisor/Merchandise
The Home Depot Inc
10.2023 - 03.2025
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
Customer Order Specialist
The Home Depot Inc
05.2015 - 10.2023
- Provided exceptional customer service, resolving issues promptly and professionally.
- Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Optimized inventory management processes to minimize delays and improve overall efficiency.
- Negotiated with suppliers to secure favorable terms for expedited shipping when required by client deadlines or other constraints.
Specialty Department
The Home Depot Inc
08.2006 - 05.2015
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
Education
Associate Degree - Architectural Drafting
Youngstown State University
Youngstown, OHSkills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Dept Supervisor/Merchandise
The Home Depot Inc
10.2023 - 03.2025
Customer Order Specialist
The Home Depot Inc
05.2015 - 10.2023
Specialty Department
The Home Depot Inc
08.2006 - 05.2015
Associate Degree - Architectural Drafting
Youngstown State University
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