Joshua Ward
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Dispatcher Coordinator
Fenix Parts
Charlotte NC
08.2024 - 02.2026
- Monitored transportation schedules, adjusting routes to enhance operational effectiveness and reduce delays.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Customer Service/Transportation Dispatcher
Professional Parts Group
03.2023 - 07.2024
- Coordinated transportation logistics to ensure timely deliveries and efficient routing.
- Monitored fleet operations, maintaining compliance with safety regulations and company policies.
- Managed communication between drivers and clients, resolving issues promptly to enhance service quality.
- Implemented process improvements to optimize delivery schedules and reduce operational delays.
Call Center Representative
GC Services
05.2021 - 02.2023
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
ContinuumGlobal
11.2018 - 04.2021
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Olympic High School
Charlotte, NCSkills
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Customer service
- Problem-solving
- Customer relations
Timeline
Dispatcher Coordinator
Fenix Parts
08.2024 - 02.2026
Customer Service/Transportation Dispatcher
Professional Parts Group
03.2023 - 07.2024
Call Center Representative
GC Services
05.2021 - 02.2023
Customer Service Representative
ContinuumGlobal
11.2018 - 04.2021
High School Diploma -
Olympic High School
Basketball Head Coach
Every year I volunteer at my local Recreation Center, my passion is working with children and better our youth for the future.