Joshua Webster
Houston,TX
Summary
Service-focused leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and strong communication strengths. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Cheeky Monkeys
12.2024 - Current
- Leading overall operations, staff management, and customer engagement to ensure a high-quality experience
- Implementing strategies to increase sales, profitability, and brand presence in the Richmond area
- Recruiting, training, and managing staff to establish smooth internal operations and maintain service excellence
- Developing partnerships and community collaborations to drive business growth
General Manager
Cheeky Monkeys
04.2022 - 11.2024
- Introduced new methods, practices, and systems to reduce turnaround time
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Developed and implemented strategies to increase sales and profitability
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
General Manager
Urban Air
11.2020 - 04.2022
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
- Managed budget implementations, employees, reviews, training, and schedules
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
Stocking Associate
Walmart
03.2020 - 12.2020
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on the sales floor for timely stocking
- Refilled and rotated items on shelves to make sure inventory stayed up to par
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close
Education
High School Diploma -
Hastings High School
Houston, TXSkills
- Effective Leader
- Customer Service
- Budget Development
- Operations Management
Certification
- D.O.T Certification
- Managers Food Handlers
- TABC Certified
Timeline
General Manager
Cheeky Monkeys
12.2024 - Current
General Manager
Cheeky Monkeys
04.2022 - 11.2024
General Manager
Urban Air
11.2020 - 04.2022
Stocking Associate
Walmart
03.2020 - 12.2020
High School Diploma -
Hastings High School