Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua White

McDonough,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.


Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Dentaquest
11.2021 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Delivery Driver

Dominoes
01.2018 - 07.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Kitchen Manager

Sonic Drive-In
09.2013 - 06.2018
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Education

High School Diploma -

Forest Park High School
Forest Park, GA
05.2008

Skills

  • Critical Thinking
  • Technical Support
  • Microsoft Word
  • Call Volume and Quality Metrics
  • Customer Relations
  • Citrix
  • Adobe Systems Adobe Acrobat

Timeline

Customer Service Representative

Dentaquest
11.2021 - 09.2023

Delivery Driver

Dominoes
01.2018 - 07.2021

Kitchen Manager

Sonic Drive-In
09.2013 - 06.2018

High School Diploma -

Forest Park High School

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Joshua White