Joshua Wilson
Yorba Linda,CA
Summary
With a strong background in customer service, retail, and sales, I am eager to transition into the watch industry, where my attention to detail, passion for fine craftsmanship, and ability to connect with customers can be fully utilized. While I am relatively new to the world of horology, I have developed a keen interest in timepieces and have taken steps to deepen my knowledge through independent study, attending industry events, and engaging with watch communities. My goal is to leverage my transferable skills in a dynamic, customer-focused environment where I can contribute to a brand's success and learn from industry experts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Sherwin Williams Co
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
TJ Maxx, TJX Companies
05.2019 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Education
Associate of Science - Economics
Santiago Canyon College
Orange, CAHigh School Diploma -
Esperanza High School
Anaheim, CA06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Technical knowledge
- Attention to detail
- Sales proficiency
- Inventory management
- Reliable and punctual
- Goal oriented
Accomplishments
- Awarded “Employee of the Month” in 2019.
- Awarded "Most Improved" in High school.
Certification
- Emergency Medical Technician certified.
Languages
German
Professional Working
Timeline
Sales Associate
Sherwin Williams Co
09.2023 - Current
Sales Associate
TJ Maxx, TJX Companies
05.2019 - 09.2022
Associate of Science - Economics
Santiago Canyon College
High School Diploma -
Esperanza High School