Joshua Yang
Modesto,CA
Summary
Driven professional with a proven track record in all aspects of his job. Excelled in customer service and rapport building, significantly enhancing client satisfaction and loyalty. Demonstrated efficiency and a quick learning ability. Skilled in utilizing technology to maximize sales and profitability.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Confie Insurance Group
04.2024 - Current
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
Automotive Sales Representative
Envision Honda of Milpitas
12.2023 - 02.2024
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built customer loyalty and retention by delivering excellent shopping experiences.
Automotive Finance Manager
Putnam Toyota/Kia
08.2023 - 10.2023
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
Automotive Sales Manager
Hanford Chrysler Dodge Jeep Ram
03.2018 - 08.2023
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Bachelor of Science - Criminal Justice
California State University, EastBay
Hayward, CA06.2014
High School Diploma -
Hanford West High School
Hanford, CA06.2008
Skills
- Customer Service
- Build Rapport
- Efficient
- Quick Learner
References
Jim Maze - (661) 917-3266
Dominic Harris - (559) 410-2529
David Meza - (559) 380-6164
Timeline
Insurance Agent
Confie Insurance Group
04.2024 - Current
Automotive Sales Representative
Envision Honda of Milpitas
12.2023 - 02.2024
Automotive Finance Manager
Putnam Toyota/Kia
08.2023 - 10.2023
Automotive Sales Manager
Hanford Chrysler Dodge Jeep Ram
03.2018 - 08.2023
Bachelor of Science - Criminal Justice
California State University, EastBay
High School Diploma -
Hanford West High School