Joshua T Hesson
Texarkana,TX
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional aptitude for customer relations and relationship-building fosters a collaborative work environment. Committed to enhancing employee engagement and performance through effective training, monitoring, and morale-boosting strategies. Strong leadership focuses on streamlining operations to reduce costs and drive organizational efficiency, consistently leveraging sound judgment to contribute to overall company success.
Overview
2026
2026
years of professional experience
Work History
Senior Field Technician Co-Owner
Sneaky Leaks
Texarkana, TX
08.2024 - Current
- Independently manage daily and weekly service schedules to maximize efficiency and response time
- Coordinate directly with clients, property owners, contractors, and internal leadership
- Plan routes, prep equipment, and ensure all fieldwork is executed smoothly and on time
- Perform advanced leak detection using sonar, acoustic, and related non-invasive technologies
- Accurately locate hidden water, plumbing, and infrastructure leaks
- Interpret sonar data and field indicators to make confident, defensible determinations
- Completes field reports including findings, diagrams, photos, and recommendations
- Clearly communicate results to clients in plain language
- Maintain organized records for compliance, follow-ups, and billing support
Co-Owner/Operator
JDT Renovation and Services
Texarkana, TX
01.2020 - Current
- Operations & Project Execution
- Oversee all field operations for residential new construction and remodeling projects
- Manage jobsite schedules, trade sequencing, inspections, and material procurement
- Ensure projects meet scope, budget, timeline, and quality standards
- Resolve construction issues in real time to minimize delays and cost overruns
- Participate in strategic planning, budgeting, and company growth decisions
- Share responsibility for profitability, cash flow, and operational efficiency
- Contribute to pricing, estimating, and project selection decisions
- Uphold fiduciary responsibilities to the LLC and its members
- Lead subcontractors and internal crews with authority and professionalism
- Establish jobsite expectations for safety, workmanship, and accountability
- Support hiring, training, and retention of skilled labor as the company grows
EVS Director
HHS
Texarkana, TX
2018 - 2021
- Responsible for administering all HHS programs
- Supervise and train hourly team members
- Manage and control payroll, supplies and other budgets
- Performs and oversees performance
- Improvement Inspections
- Conducts daily safety briefings
- Directs monthly in-service meetings
- Purchase necessary supplies
Office Manager
Aspen Dental
01.2015 - 01.2017
- Accountable for the overall financials of the office
- Ensured office maintain compliance with all state and federal regulations
- Business Development
- Responsible for patient financial obligations being met and created financial accounts for patients
- Monitored and handled complaints
- Assisted Dentist in small patient procedures
- Supported multiple offices by working alongside them during staff shortages
- Oversaw and managed an office of 10 employees
Store Manager
Boot Barn
Texarkana, TX
01.2013 - 01.2015
- Accountable for the financials of the overall store
- Ensured inventory was current and accounted for, maintained shrinkage to being the second lowest with a store volume of 500 stores
- Established a new orientation process for employees in which was incorporated company wide
- Responsible for leading weekly district calls regarding KPI, District goals and orientation process
- Prepared and managed daily financials and supervised the handing of monetary deposits
- Oversaw 12-15 Employees
Store Manager
Petsmart Inc
Texarkana, TX
01.2011 - 01.2013
- Accountable for the financials of the overall store: including not limited to achieving sales, expenses, labor expenses, and earnings plan
- Responsible for overall leadership, coaching and team performance
- Provided development for management staff by coaching, leadership and over direction of accountabilities to meet company goals
- Ensures the “D.O.G” strategies are being fulfilled and developed
- Oversee the compliance of the inventory, safety standards
- Manage between 10-30 supervisors and staff/employees
- Responsible for overall customer service and for managing complaints
Operations Manager
Petsmart Inc
Texarkana, TX
01.2009 - 01.2011
- In charge of the overall safety of the store and the employees
- Responsible for scheduling and coaching employees
- Accountable for front end controls includes hiring, evaluating terminating and coaching all employees
- Maintain and follow all policy and procedures to ensure accuracy and precision
- Oversee all store operations under the direction of the store manager.
Presentation Manager
Petsmart Inc
Texarkana, TX
01.2008 - 01.2009
- Responsible for freight inventory
- In charge of manifest tracking and shrink
- Ensured DCS claims and DCS shortages maintained and handled according to policy
- Performed WISE procedures
- Responsible for coaching 3 to 4 employees
Marketing/Merchant Service Manager
Sams Club
Texarkana, TX
01.2003 - 01.2007
- Responsible for interviewing, hiring, training, coaching and performance appraisal for all Supervisors and hourly associates in area
- Ensured above standard customer service by utilizing salaried and hourly leadership to communicate and perform daily tasks
- Managed scheduling and staffing of supervisors and associates
- Analyzed productivity, quality reports, along with profit and loss statements, manpower forecasting, and capital expenditure
- Encourage the “open door policy” with all associates
- Responsible for providing input, to manage area related payroll and supply expenses.
- Understood of all company policies, procedures, guidelines and local, state, and federal laws for associates
- Required to manage confidential information and documentation according to company policy
- Made certain goals are met in areas of safety, quality and productivity
- Ensure compliance was being met with company policies, including but limited to hiring, training, performance coaching and appraisals, and harassment conduct
Electronic/Grocery Associate and Center Team Leader
Sams Club
Texarkana, TX
01.2001 - 01.2003
- Responsible for effectively communicating with members, to answer any question, assist members with any concerns, and to locate merchandise in the store
- Received and restocked merchandise
- Used a forklift, pallet jack, box knives, handheld terminal and handheld tools
- As team leader had additional responsibilities such as being familiar with any type of price change, or feature of different products
- Ensure safety and a clean environment in my displays and my area
- Required to monitor shrinkage and complete and maintain paperwork, and reports
- Participated in the hiring process, the coaching and termination process, and associate's schedules
Education
High School Diploma -
Wahama High School
Mason, West VirginiaSkills
Field Operations & Service Coordination
Schedule & Resource Management
Team Oversight, Collaboration & Reliability
Multitasking in Fast-Paced Environments
Technical & Problem-Solving Strengths
Advanced Troubleshooting & Network Optimization
Analytical Problem-Solving & Attention to Detail
Quality Assurance & Safety Compliance
Regulatory Requirements Adherence
Timeline
Senior Field Technician Co-Owner
Sneaky Leaks
08.2024 - Current
Co-Owner/Operator
JDT Renovation and Services
01.2020 - Current
Office Manager
Aspen Dental
01.2015 - 01.2017
Store Manager
Boot Barn
01.2013 - 01.2015
Store Manager
Petsmart Inc
01.2011 - 01.2013
Operations Manager
Petsmart Inc
01.2009 - 01.2011
Presentation Manager
Petsmart Inc
01.2008 - 01.2009
Marketing/Merchant Service Manager
Sams Club
01.2003 - 01.2007
Electronic/Grocery Associate and Center Team Leader
Sams Club
01.2001 - 01.2003
EVS Director
HHS
2018 - 2021
High School Diploma -
Wahama High School