Joshua Thompson
Streetsboro,OH
Summary
Ambitious Information Technology Intern currently completing Bachelors in Cyber Security and Forensics, pursuing real-world experience to develop acquired skills. Eager to learn new processes, programs and procedures to maximize contributions to user, team and business success.
Overview
8
8
years of professional experience
Work History
Manager of Business Development and Sales
Twinsburg Warehouse Bargains
11.2018 - 12.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Service Technician
Gary's Small Engine Repair
03.2016 - 11.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician Supervisor
Filter Queen
01.2014 - 12.2016
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
Education
Bachelor of Science - Information Technology
Kent State University
Kent, OH04.2026
Skills
- Social Media Platforms
- Implement Encryption Technologies
- Implement Application Defenses
- Software Improvements
- Technology Features
- Harden Network Devices
- Networking Issues
- Hardware Understanding
- Microsoft Office
- Hardware Installation
- Software Installation
Timeline
Manager of Business Development and Sales
Twinsburg Warehouse Bargains
11.2018 - 12.2021
Service Technician
Gary's Small Engine Repair
03.2016 - 11.2018
Service Technician Supervisor
Filter Queen
01.2014 - 12.2016
Bachelor of Science - Information Technology
Kent State University
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