Ambitious Information Technology Intern currently completing Bachelors in Cyber Security and Forensics, pursuing real-world experience to develop acquired skills. Eager to learn new processes, programs and procedures to maximize contributions to user, team and business success.
Overview
8
8
years of professional experience
Work History
Manager of Business Development and Sales
Twinsburg Warehouse Bargains
11.2018 - 12.2021
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Service Technician
Gary's Small Engine Repair
03.2016 - 11.2018
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Explained diagnostic findings to customers and outlined repair or service options.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician Supervisor
Filter Queen
01.2014 - 12.2016
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Inspected equipment to diagnose operational issues.