Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Joshua Thompson

Streetsboro,OH

Summary

Ambitious Information Technology Intern currently completing Bachelors in Cyber Security and Forensics, pursuing real-world experience to develop acquired skills. Eager to learn new processes, programs and procedures to maximize contributions to user, team and business success.

Overview

8
8
years of professional experience

Work History

Manager of Business Development and Sales

Twinsburg Warehouse Bargains
11.2018 - 12.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Service Technician

Gary's Small Engine Repair
03.2016 - 11.2018
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Service Technician Supervisor

Filter Queen
01.2014 - 12.2016
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.

Education

Bachelor of Science - Information Technology

Kent State University
Kent, OH
04.2026

Skills

  • Social Media Platforms
  • Implement Encryption Technologies
  • Implement Application Defenses
  • Software Improvements
  • Technology Features
  • Harden Network Devices
  • Networking Issues
  • Hardware Understanding
  • Microsoft Office
  • Hardware Installation
  • Software Installation

Timeline

Manager of Business Development and Sales

Twinsburg Warehouse Bargains
11.2018 - 12.2021

Service Technician

Gary's Small Engine Repair
03.2016 - 11.2018

Service Technician Supervisor

Filter Queen
01.2014 - 12.2016

Bachelor of Science - Information Technology

Kent State University
Joshua Thompson