Josiah Chavez
Brighton,CO
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Front End Manager
King Soopers
Brighton, CO
03.2022 - 06.2025
- Assisted team in executing front-end operations and maintaining store standards.
- Managed customer inquiries and provided timely support to enhance satisfaction.
- Collaborated with staff to ensure seamless checkout processes and accurate transactions.
- Supported training of new employees on front-end procedures and system usage.
- Monitored inventory levels and communicated needs to management for restocking.
- Implemented effective communication strategies between front-end staff and management.
- Resolved customer issues through active listening and problem-solving techniques.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Education
GED
Brighton coSkills
- Time management
- Listening skills
- Administrative support
- Training and mentoring
- Workflow optimization
- Cash register operation
- Cash flow management
- Documentation
- Fraud prevention
- Price verification
- Merchandising expertise
- Security planning
- Cash flow oversight
- Cash handling
- Team building
- Effective planning
Timeline
Front End Manager
King Soopers
03.2022 - 06.2025
GED