Josiah Coppi
Freeport,FL
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
Work History
Manager
The Coffee Shoppe on 30a
Santa Rosa Beach , FL
2022.07 - 2023.09
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across the store.
- Entered time and attendance logs in preparation for payroll.
- Developed and implemented inventory management procedures to ensure accuracy of stock levels.
- Contact: Elaina Durko (850) 419-2584
Lead Barista
3rd Cup
Rosemary Beach , FL
2023.09 - Current
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Contact: Adam Basse (224) 567-2900
Barista
Coffee House
Lincoln , NE
2021.05 - 2022.02
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Gave details on coffee blends and preparation descriptions to customers.
- Contact: Mark Shriner (402) 610-1769
Campus Leader
Church of the Highlands Correctional Ministry
Birmingham , Alabama
2019.01 - 2020.05
- An Adolescent Psychiatric Facility
- Team leader of volunteers to put on a weekly Sunday experience for troubled adolescent
- Took personal responsibility to ensure adequate staffing for each service
- Amplified the current experience by introducing new ideas and fresh perspective
- Contact: Robby Bentley (205) 983-4010
Missions Intern / Photographer
Christ Place Church
Lincoln , Nebraska
2020.09 - 2021.02
- Developed dynamic spreadsheets in google sheets
- Admin of multiple missions related social media accounts
- Captured and edited photos of merchandise
- On site photographer for priority events
- Contact: Ashley Yeackley (308) 216-0352
Floor Associate / Carrier of Merchandise
Coastal Cruisers
Destin , FL
2017.06 - 2020.07
- Sales and rentals within the tourism industry
- Entrusted with delivery of bikes and scooters of the entire Emerald Coast
- Contact: Rose O'Brien (850) 543-6146
Education
Advanced Certificate of Ministry Leadership - Pastoral Leadership
Highlands College
Birmingham, AL12.2019
Some College (No Degree) - Marine Mechanics
Okaloosa Technical College And Choice High School
Fort Walton Beach, FLSkills
- Team Leadership
- Coffee expertise
- People skills
- Safe food handling practices
- Espresso machine operation
- Microsoft Suite proficient
- Excellent workflow management
- Photoshop and Lightroom
Timeline
Lead Barista
3rd Cup
2023.09 - Current
Manager
The Coffee Shoppe on 30a
2022.07 - 2023.09
Barista
Coffee House
2021.05 - 2022.02
Missions Intern / Photographer
Christ Place Church
2020.09 - 2021.02
Campus Leader
Church of the Highlands Correctional Ministry
2019.01 - 2020.05
Floor Associate / Carrier of Merchandise
Coastal Cruisers
2017.06 - 2020.07
Advanced Certificate of Ministry Leadership - Pastoral Leadership
Highlands College
Some College (No Degree) - Marine Mechanics
Okaloosa Technical College And Choice High School
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