Josiah Shortsleeve
Syracuse,NY
Summary
Several years of customer service based experience, with a couple years of automotive and construction experience. I strive to be the best in every position I have filled. This has helped be to achieve honors during my time with AAA—including the Marty Taylor driver of the year award for CNY in 2022. I excel in high demand environments, and enjoy new challenges with which to learn from. My strong knowledge of technology comes from years of automotive computer diagnostics and previous college courses in business administration (including office 365).
Overview
6
6
years of professional experience
Work History
Lead Emergency Roadside Service Technician
AAA
East Syracuse, NY
10.2020 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Analyzed vehicle data using advanced diagnostic equipment.
Sales Associate
Tractor Supply
Central Square, NY
04.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Automotive Detailer
Drivers Village
Cicero, NY
05.2019 - 11.2019
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Warehouse Worker
Usherwood Office Technology
Syracuse
05.2018 - 09.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Skills
- Equipment Maintenance
- Customer Service
- User Training
- System Troubleshooting
- Equipment Repair
- Tech-Savvy
- Mechanical Knowledge
- Written/Verbal Communication
- Residential Construction
- Preventive Maintenance
- Works Well Under Pressure
- Computer-Assisted Diagnostics
- Mechanical Aptitude
Timeline
Lead Emergency Roadside Service Technician
AAA
10.2020 - Current
Sales Associate
Tractor Supply
04.2020 - 10.2020
Automotive Detailer
Drivers Village
05.2019 - 11.2019
Warehouse Worker
Usherwood Office Technology
05.2018 - 09.2018