Josie Alexander
Salt Lake City,UT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. I want to contribute to team success and achieve positive results. I love the outdoors and enjoy working in a close environment with my co-workers. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Marriott
07.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Restaurant Hostess
Alta's Rustler Lodge
08.2023 - 04.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress
Frederic Inn
06.2021 - 08.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Carrabassett Valley Academy
Carrabassett, ME06-2023
Skills
- Hotel management software
- Reservation management
- Customer service
- Local area knowledge
- Time management
- Problem solving
- Organizational skills
- Oral and written communications
- Grew up on a small farm
- Avid hiker, trail runner, and skier
Accomplishments
- Competed at a Noram level for ski racing
- Student Body President at Carrabassett Valley Academy
- Won the 2024 Speed Goat 10k at Snowbird, UT
- Employee of the Month at Marriott's Mountainside
- Received high ratings from guest surveys due to professionalism, exceptional service and quick response times. At Marriott's Mountainside.
Timeline
Front Desk Agent
Marriott
07.2024 - Current
Restaurant Hostess
Alta's Rustler Lodge
08.2023 - 04.2024
Waitress
Frederic Inn
06.2021 - 08.2023
High School Diploma -
Carrabassett Valley Academy
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