Summary
Overview
Work History
Education
Skills
Timeline
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Josie Baines

Kalispell,MT

Summary

Dynamic and dedicated professional with a proven track record at Honey Berry Pancakes and Cafe, excelling in customer service and effective multitasking. Skilled in managing high-pressure situations while maintaining a warm presence, ensuring exceptional dining experiences. Committed to cleanliness and sanitation, fostering a welcoming environment for all guests.

Overview

5
5
years of professional experience

Work History

Hostess

Honey Berry Pancakes and Cafe
01.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Crew Member

Sweetpeaks
02.2023 - 08.2024
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.

Restaurant Hostess

Mackenzie River Pizza & Co.
03.2022 - 01.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Crew Member

Coldstone Creamery
08.2020 - 07.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided support to fellow team members when needed, creating a cohesive work environment.

Education

High School Diploma -

Glacier High School
Kalispell
06-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Efficient collaboration
  • Safe food handling
  • Seating arrangements
  • Restaurant operations

Timeline

Hostess

Honey Berry Pancakes and Cafe
01.2025 - Current

Crew Member

Sweetpeaks
02.2023 - 08.2024

Restaurant Hostess

Mackenzie River Pizza & Co.
03.2022 - 01.2023

Crew Member

Coldstone Creamery
08.2020 - 07.2022

High School Diploma -

Glacier High School

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