Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Josie Bishop

Ankeny,IA

Summary

Dynamic and resourceful professional with a proven track record at MercyOne Des Moines Medical Center, excelling in patient scheduling and administrative support. Demonstrated strong organization and customer service skills, enhancing workflow efficiency and communication across departments. Proficient in electronic health record systems, ensuring compliance and improving service delivery.

Professional support specialist with strong focus on team collaboration and adaptability. Adept at managing administrative tasks, resolving customer inquiries, and maintaining organized workflows. Reliable team player who thrives in dynamic environments and consistently delivers results. Skilled in communication, problem-solving, and multitasking.

Overview

4
4
years of professional experience

Work History

Department Support Assistant

MercyOne Des Moines Medical Center
09.2025 - Current
  • Assisted in patient scheduling and appointment management to enhance workflow efficiency.
  • Provided administrative support by maintaining accurate patient records and documentation.
  • Coordinated communication between departments to streamline information sharing and improve service delivery.
  • Managed incoming calls, directing inquiries to appropriate staff members for timely responses.
  • Trained on electronic health record systems to ensure compliance with healthcare regulations.
  • Developed proficiency in medical terminology, enhancing interactions with clinical staff and patients.
  • Managed high call volume, prioritizing cases and providing prompt assistance to customers.

Lifeguard

City of Ankeny
05.2022 - 08.2022
  • Monitored pool area for safety compliance and emergency readiness.
  • Responded promptly to aquatic emergencies, performing first aid and CPR as needed.
  • Enforced pool rules and regulations to ensure guest safety and enjoyment.
  • Conducted routine inspections of lifeguard equipment for functionality and safety standards.
  • Maintained cleanliness of the pool area, ensuring sanitary conditions for all patrons.
  • Participated in training sessions to enhance lifeguarding skills and knowledge of aquatic safety protocols.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Administered first aid and CPR, ensuring rapid response to accidents.

Education

Coaching Certification - Coaching

Southwestern Community College
Creston, IA
11-2025

EMS-B Certification - Emergency Medicine

Des Moines Area Community College
Ankeny, IA
06-2025

High School Diploma -

Southeast Polk Community High School
Pleasant Hill, IA
05-2025

Skills

  • Strong organization
  • Professionalism and etiquette
  • Resourcefulness and initiative
  • Calendar management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking and time management

Accomplishments

I was a 3x Fargo Freestyle Nationals Qualifier and competed in th Junior division to represent the state of Iowa. I wrestled for Ankeny Girls Wrestling team for 2 year before I transferred to Southeast Polk my senior year off high school where I placed 5th in the IGHSAU Wrestling State Tournament. I had a record of 47-5 my senior season and achieved over 100 career wins after my first match of the state tournament. I wrestled freestyle for 3 years; I started at Ankeny Wrestling club where I worked with Alli Ragan and Grand View Wrestling club before I ultimately joined Moen Wrestling Academy and wrestled there for 2 years. I was a 2025 Northern Plaines Freestyle Regionals champion where I wrestled 207. I have wrestled every weight class from 170-235 and often wrestled weight classes far heavier than what I actually weighed. I won several tournaments, both in Iowa and outside of Iowa throughout high school folkstyle season including the Central Iowa Kickoff Tournament, Belle of the Border, Saydel Wrestling Tournament, and many more. This has equipped me the skills necessary to teach wrestling. It has also made me very adaptable and able to work through very difficult situations to figure out a way to come out of it successfully even when all the odds are against me.

Timeline

Department Support Assistant

MercyOne Des Moines Medical Center
09.2025 - Current

Lifeguard

City of Ankeny
05.2022 - 08.2022

Coaching Certification - Coaching

Southwestern Community College

EMS-B Certification - Emergency Medicine

Des Moines Area Community College

High School Diploma -

Southeast Polk Community High School
Josie Bishop