- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Drawing and Painting
- Animal Care
Josie Hayes
Elizabeth
Summary
Department Manager with strong customer service and staff management skills. Trained and mentored team members on service excellence, enhancing customer satisfaction ratings. Committed to streamlining workflows and implementing promotional strategies to drive engagement and sales. Developed skills in fast-paced food service environment, now seeking to transition into new field.
Overview
5
5
years of professional experience
Work History
Department Manager
McDonald's
Elizabeth, CO
06.2024 - Current
- Supervised daily operations to ensure compliance with company policies and operational standards.
- Trained and mentored team members on customer service excellence and food safety practices.
- Implemented promotional strategies to drive customer engagement and increase sales volume.
- Streamlined workflows to enhance efficiency in food preparation and service delivery.
- Resolved customer complaints promptly, improving overall satisfaction ratings in service quality.
- Collaborated with management to develop and execute strategic initiatives for store improvement.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Worker
The Patch in Elizabeth
Elizabeth, CO
08.2021 - 11.2023
- Worked fast to complete tasks and meet daily deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Resolved operational issues promptly, minimizing disruptions and maintaining productivity standards.
- Maintained cleanliness and organization of work area to uphold safety standards.
Education
High School Diploma -
Elizabeth High School
Elizabeth, CO05-2025
Skills
- Customer service
- Staff management
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
Interests
Timeline
Department Manager
McDonald's
06.2024 - Current
Worker
The Patch in Elizabeth
08.2021 - 11.2023
High School Diploma -
Elizabeth High School