Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Community Leadership
Personal Information
Certification
Timeline
Generic
Open To Work

JOSIE MARTINEZ

ALEXANDRIA,US

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Airport Operations Supervisor-DCASECURITY OFFICERSECURITY OFFICER / CONTROL ROOM OPERATORCUSTOMER SERVICE REPRESENTATIVECASHIER

Work Type

Full TimeContract Work

Location Preference

RemoteOn-SiteHybrid
Location: ALEXANDRIA, US
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Accomplished Airport Operations Supervisor with experience leading airport security operations, supervising personnel, and ensuring compliance with TSA regulations. Skilled in incident management, quality assurance audits, report writing, emergency response, and staff training. Bilingual in English and Spanish with strong communication, leadership, and operational coordination skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Airport Operations Supervisor-DCA

Global Elite Group
Arlington, US
07.2025 - Current
  • Lead daily airport security operations and supervise personnel across multiple posts and checkpoints.
  • Monitored staffing levels, scheduling, call-outs, and operational coverage to ensure optimal security operations.
  • Conducted inspections, post checks, and quality assurance audits to maintain high security standards.
  • Reviewed and submitted Daily Activity Reports (DARs) and operational documentation to provide accurate operational insights.
  • Ensure compliance with TSA regulations, airport authority requirements, and company policies.
  • Investigate incidents and report operational concerns to management.
  • Maintain accountability for security equipment and operational resources.
  • Global Elite Group | July 2025 – December 202
  • Screened employees, vendors, and contractors entering secure zones
  • Conducted patrols of terminals, checkpoints, baggage claim, and perimeter areas
  • Collaborated with TSA agents and airport law enforcement in response to suspicious activity
  • Ensured compliance with all TSA and airport security regulations
  • Drafted reports documenting incidents, safety breaches, and emergencies
  • Airport Security

SECURITY OFFICER

ICS Security Services
Alexandria, US
05.2025 - Current
  • Provided visible security presence to deter theft and enhance customer and employee safety
  • Patrolled store premises and monitored surveillance footage to prevent shoplifting and unauthorized activities
  • Coordinated with local law enforcement and management during theft or disturbance incidents
  • Documented all security-related activities and prepared incident reports for follow-up
  • Assisted with crowd control during high-traffic periods and store events

SECURITY OFFICER / CONTROL ROOM OPERATOR

Allied Universal Security
Fairfax, US
08.2023 - 12.2024
  • Operated control room monitoring multiple surveillance systems across hospital property
  • Conducted access control and verified identification for restricted zones including ER, ICU, and medical offices
  • Responded to medical emergencies, code alerts, and incidents involving patients or staff
  • Prepared detailed incident logs and coordinated emergency responses with hospital security and local police
  • Maintained logs and pass systems for visitors, staff, and contractors

CUSTOMER SERVICE REPRESENTATIVE

Target
Alexandria, US
12.2019 - 02.2021
  • Assisted customers with product selection, payments, and issue resolution
  • Provided support in beauty and clothing departments
  • Maintained customer satisfaction and store appearance standards
  • Assisted customers with product inquiries and service-related issues.
  • Processed transactions efficiently using point-of-sale systems.
  • Addressed customer complaints and resolved issues promptly and professionally.
  • Collaborated with team members to enhance overall store operations.
  • Trained new staff on customer service practices and company policies.
  • Maintained product displays to ensure a clean and organized shopping environment.

CASHIER

Zip
Annandale, US
12.2017 - 12.2018
  • Managed cash register and transactions accurately
  • Delivered excellent customer service while ensuring store cleanliness
  • Collaborated with team members to ensure smooth store operations.
  • Resolved customer complaints promptly to enhance satisfaction.

WAITRESS & HOSTESS

IHOP
Alexandria, US
08.2017 - 08.2017
  • Greeted and seated customers, managed large orders, and handled take-out deliveries

CASHIER & TRAINER

McDonald's
Alexandria, US
03.2015 - 08.2017
  • Trained new staff on cashier operations and food preparation to ensure smooth service delivery
  • Balanced cash registers and delivered prompt customer service to enhance customer satisfaction
  • Maintained cleanliness and organization of work areas during busy shifts.
  • Assisted in training new staff on customer service protocols and procedures.
  • Provided exceptional service to customers, addressing inquiries and concerns promptly.
  • Collaborated with team members to ensure smooth operations during peak hours.

Education

Bachelor of Science - Social Work

George Mason University
Fairfax, VA
05-2028

ASSOCIATE DEGREE - Law Enforcement

University of The District of Columbia
Washington, DC
08-2024

Skills

Airport Operations Management

Airport Security Operations

TSA Compliance

Airport Regulatory Compliance

Incident Reporting

Emergency Response

Crisis Management

Access Control

Quality Assurance Audits

Dispatching & Communications

Scheduling & Workforce Coordination

Team Leadership

Staff Supervision

Employee Training

Report Writing

Microsoft Office (Word, Excel, Outlook)

Customer Service

Bilingual: English & Spanish

  • Conflict Resolution

Languages

  • English, Native
  • Spanish, Native

Additional Information - Community Leadership

Community Organizer, Youth Advisory Board, Participated in leadership meetings and organized community youth events

Personal Information

Citizenship: U.S. Citizen

Certification

  • DCJS SECURITY OFFICER

Timeline

Airport Operations Supervisor-DCA

Global Elite Group
07.2025 - Current

SECURITY OFFICER

ICS Security Services
05.2025 - Current

SECURITY OFFICER / CONTROL ROOM OPERATOR

Allied Universal Security
08.2023 - 12.2024

CUSTOMER SERVICE REPRESENTATIVE

Target
12.2019 - 02.2021

CASHIER

Zip
12.2017 - 12.2018

WAITRESS & HOSTESS

IHOP
08.2017 - 08.2017

CASHIER & TRAINER

McDonald's
03.2015 - 08.2017

Bachelor of Science - Social Work

George Mason University

ASSOCIATE DEGREE - Law Enforcement

University of The District of Columbia

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JOSIE MARTINEZ