Josie Ramirez
Lubbock,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
Administrative Assistant / Teacher Assistant
Frenship I.S.D
08.2023 - Current
- Daily Attendance
- Front desk customer service
- Answer and redirect phone calls
- Handle all substitutes and coverage for teachers
Receptionist / Teacher Assistant
Lubbock Cooper ISD
08.2013 - 10.2022
- Daily attendance
- Demonstrated proficiencies in telephone and front-desk in a high-volume environment
- Calmed upset/angry parents/customers, researched answers and solved problems rapidly
- Took care of coverages for teachers
Receptionist / Office Manager
West Texas Enterprise
04.2020 - 08.2022
- Responsible for office management
- Listed all rental property available
- Filing and answer phones
Receptionist / DOT
Edward Mail service
05.2010 - 08.2013
- General office duties, such as order office supplies, arranged safety classes for drivers, answered a multi-line phone system
- Created schedules for all drivers
- Checked all DOT logs on drivers
Education
Certificate - Office of Workforce development
South Plains College
Lubbock, TX05.2023
Some College (No Degree) - Education
Grand Canyon University
Phoenix, AZSkills
- Exceptional customer service
- Filing
- Multi-line phone system operator
- Providing important information to the caller
- Excellent computer skills
- Assists with student registration and attendance
- Records retrieval
- Mail handling
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant / Teacher Assistant
Frenship I.S.D
08.2023 - Current
Receptionist / Office Manager
West Texas Enterprise
04.2020 - 08.2022
Receptionist / Teacher Assistant
Lubbock Cooper ISD
08.2013 - 10.2022
Receptionist / DOT
Edward Mail service
05.2010 - 08.2013
Certificate - Office of Workforce development
South Plains College
Some College (No Degree) - Education
Grand Canyon University
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