Provide exceptional customer service, ensuring a positive shopping experience by assisting with product selection, processing transactions accurately, and maintaining a visually appealing store environment.
Collaborate with the team to exceed sales targets, specialize in product knowledge, manage inventory, and contribute to a positive store atmosphere through effective communication, and daily operational tasks.
Initially hired as a Store Associate and promoted to Supervisor in January 2024.
Assumed the responsibilities of Acting Manager from March to May 2024, earning a bonus for outstanding performance as the store's 'Key Point Person.'
Peer Mentor
Marist College
Poughkeepsie, NY
08.2021 - 05.2023
Facilitated incoming students' transition into the collegiate environment and ensured their continued integration through personal interactions.
Mentor
Pathways United
Washington D.C.
06.2022 - 08.2022
Mentored participants aged 14-22 in DC's Summer Youth Employment Program.
Authored weekly newsletters and participant progress reports; coordinated program-wide communications.
Intern
The Frost Group
Washington D.C.
03.2019 - 05.2019
Staffed fundraising efforts for Democratic congressional candidates, including direct communications with donors, and supported the group's grassroots efforts.
Interacted directly with members of Congress and staffed fundraising events.
Intern/Teachers Aid
Empowered Learning Transformation Center
Bethesda, MD
09.2017 - 08.2018
Collaborated with diverse age groups to enhance executive functioning abilities.
Facilitated instructional sessions within a sensory motor-gym, guiding neuro-divergent students through a series of purposeful physical and cognitive exercises aimed at enhancing and fortifying their cognitive capacities.
Education
Bachelor of Arts - Major: Political Science, Minor: Criminal Justice
Marist College
Poughkeepsie, NY
05-2023
Skills
Project management
Event coordination
Public speaking
Team leadership
Conflict resolution
Timeline
Store Supervisor/Sales Lead
Marine Layer
10.2023 - Current
Mentor
Pathways United
06.2022 - 08.2022
Peer Mentor
Marist College
08.2021 - 05.2023
Intern
The Frost Group
03.2019 - 05.2019
Intern/Teachers Aid
Empowered Learning Transformation Center
09.2017 - 08.2018
Bachelor of Arts - Major: Political Science, Minor: Criminal Justice
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief