Josie Wall
Salem
Summary
Experienced in customer service and offers keen attention to detail and strong decision-making skills. Able to achieve goals and tasks both independently and as part of a team. Able to prioritize and manage multiple responsibilities and projects. Willingness to take on added responsibilities to meet goals. Excited to learn and offer support wherever needed.
Overview
9
9
years of professional experience
Work History
Medical Receptionist and Scheduler
Pain Care Specialists Of Oregon
08.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received and routed laboratory results to correct clinical staff members.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
Receptionist/Administrative Assistant
Willamette Valley Vineyards
08.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Managed filing system, entered data and completed other clerical tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Organized, maintained and updated information in computer databases
- Handled assignments independently with good judgement and critical thinking skills
Behavior Technician
Center For Autism And Related Disorders
07.2021 - 08.2022
- Supported client using principles of applied behavior analysis
- Kept accurate records by documenting progress and adhering to prescribed behavior plan
- Collaborated with other professionals to develop and modify individualized treatment plans
- Learned specialized behavior approaches to implement behavioral strategies
- Helped patients acquire skills and replacement behaviors under the guidance and supervision of a Board Certified Behavior Analyst
- Monitored client progress to provide continued guidance and consistent feedback to families.
Sales Lead & Key Holder
Bath & Body Works
03.2018 - 07.2021
- Trained, coached, and mentored new sales associates for maximum performance
- Used POS system to process sales, returns, online orders, and gift card activations
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines
- Effectively presented information to customers and responded to questions
- Managed returns, exchanges and refunds in accordance with store policy
- Assessed customer needs and utilized selling techniques to drive sales
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
Team Member
Burlington Stores
07.2017 - 09.2017
- Operated cash register for cash, check, and credit card transactions with accuracy
- Welcomed customers and helped determine their needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Assisted with inventory counts and stocking of merchandise
Barista and Keyholder
Begging Burro Bistro And Coffee House
06.2015 - 09.2015
- Counted out cash drawers and balanced totals
- Completed store opening and closing procedures
- Cleaned counters, machines, utensils, and seating areas as needed
- Prepared and served espresso beverages, teas, and smoothies
- Maintained knowledge of menu and recipes
- Used POS system to accurately enter orders and process payments
Education
Bachelor of Science - Psychology
Western Oregon University
Monmouth, ORHigh School Diploma -
Hot Springs High School
Hot Springs, SDSkills
- Excellent Written and Verbal Communication
- Customer Service
- Adaptable and Resilient
- Leadership Skills
- Inventory Assessments
- Cash Deposit Preparation
- Office Reception
- Mail Handling
- Multi-Line Telephone Systems
- Spreadsheet Tracking
- Customer Inquiries
- Complaint Handling
- Solving Customer Concerns
- Understanding Customer Needs
- Medical Terminology
- HIPAA Compliance
- Telephone Etiquette
- EMR / EHR
- Data Entry
Accomplishments
- Salesperson of the Month - June 2018
- Stock Associate of the Month - September 2018
- Employee of the Month - March 2024
Bath and Body Works
Bath and Body Works
Pain Care Specialists of Oregon
Timeline
Medical Receptionist and Scheduler
Pain Care Specialists Of Oregon
08.2023 - Current
Receptionist/Administrative Assistant
Willamette Valley Vineyards
08.2022 - 08.2023
Behavior Technician
Center For Autism And Related Disorders
07.2021 - 08.2022
Sales Lead & Key Holder
Bath & Body Works
03.2018 - 07.2021
Team Member
Burlington Stores
07.2017 - 09.2017
Barista and Keyholder
Begging Burro Bistro And Coffee House
06.2015 - 09.2015
Bachelor of Science - Psychology
Western Oregon University
High School Diploma -
Hot Springs High School