Josieanne Pierre-Canal
Dania Beach,FL
Summary
Dynamic administrative assistant skilled in managing complex tasks and ensuring data integrity. Strong communication and problem-solving abilities contribute to efficient office operations and effective team collaboration.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Reliance Realty
Hollywood, Florida
03.2023 - Current
- Managed daily administrative tasks to ensure smooth office operations.
- Coordinated meetings and organized calendars for senior management to optimize scheduling.
- Processed incoming correspondence and routed documents to appropriate departments.
- Managed property listings on various online platforms and MLS systems.
- Coordinated open house events, including logistics and promotional materials.
- Prepared documents for real estate transactions and ensured compliance.
- Developed and maintained filing systems for employee records and financial reports to enhance document retrieval.
Data Entry Administrator
Quest Diagnostics
Miramar, Florida
05.2019 - 03.2023
- Managed data entry for patient information and test results, ensuring accuracy and timeliness.
- Maintained accuracy in electronic health records and databases daily.
- Collaborated with healthcare teams to ensure timely data updates.
- Reviewed incoming documents for compliance with established standards, maintaining data integrity.
- Prepared specimens for laboratory testing and ensured accurate labeling.
- Reviewed patient records for accuracy and completeness before billing.
- Resolved discrepancies in billing data through detailed research, enhancing accuracy in financial records.
Customer Success Manager
Chewy.com
Hollywood, Florida
08.2016 - 05.2019
- Led customer service team to enhance client satisfaction and loyalty.
- Resolved customer issues across multiple communication channels to enhance satisfaction.
- Facilitated customer onboarding for smooth integration with Chewy.com services.
- Collaborated with cross-functional teams to enhance product offerings and services.
- Established feedback mechanisms to enhance service quality and responsiveness.
- Analyzed customer feedback to identify trends and improve service delivery.
- Developed training programs for new staff on service protocols and procedures.
- Developed training materials for customer support representatives to improve service quality.
Education
Associate of Arts - General Studies
Broward College
Fort Lauderdale, FL05-2019
Skills
- Document preparation
- Calendar management
- Data entry
- Records administration
- Office management
- Claims processing
- Property management
- MLS proficiency
- Microsoft Office
- Customer service
Timeline
Administrative Assistant
Reliance Realty
03.2023 - Current
Data Entry Administrator
Quest Diagnostics
05.2019 - 03.2023
Customer Success Manager
Chewy.com
08.2016 - 05.2019
Associate of Arts - General Studies
Broward College