JOSIE MAE GBESSAY
Houston
Summary
Results-driven and detail-oriented professional offering a unique combination of international experience, technical knowledge, and operational excellence. With six years of professional experience in Japan and a multidisciplinary educational background in Information Technology, International Business, and Pastry Arts, I bring adaptability, cultural awareness, and strong analytical capabilities to every role.
Proven expertise in high-volume data processing, toll image verification, document indexing, and confidential information redaction. Demonstrated ability to analyze complex records, detect discrepancies, and maintain exceptional data accuracy while meeting strict quality control and productivity standards. Known for reliability, efficiency, and the ability to perform with precision in fast-paced, deadline-driven environments.
Overview
10
10
years of professional experience
Work History
Food Prep Cooking Assistant
Kura Sushi
Fukuoka, Japan
04.2016 - 07.2021
- Prepared sushi ingredients, ensuring freshness and quality for daily operations.
- Assisted chefs in assembling menu items while maintaining high standards of food safety.
- Collaborated with team members to streamline food prep processes and enhance efficiency.
- Trained new staff on proper food handling techniques and kitchen equipment usage.
Cashier
Don Quijote
Fukuoka, Japan
02.2018 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on cashier procedures and customer service standards.
Direct Support Professional
ResCare
Houston, TX
12.2024 - 05.2025
- Provided care and support to individuals with disabilities to enhance safety and well-being.
- Assisted clients with daily living activities to promote independence and social interaction.
- Followed care plans and adjusted support strategies to address individual client needs.
- Administered medications accurately and managed medication schedules and medical appointments punctually.
- Offered transportation and assistance during rehabilitation sessions and community activities.
- Maintained daily documentation, including client progress notes and incident reports, in line with organizational standards.
Arcade Store Attendant
Kiddleton
Houston, TX
02.2025 - 03.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Operated point-of-sale system, processing transactions and handling cash accurately.
- Trained new staff on operational procedures and customer engagement techniques.
Data Entry/ Image Review Specialist
ETC/Harris County Toll Road Authority (HCTRA)
Houston, TX
02.2025 - 02.2026
- Reviewed toll road images to verify vehicle details and ensure accurate billing.
- Performed high-volume data entry with strong accuracy and speed.
- Corrected mismatched or unreadable toll images to maintain account integrity.
- Identified and resolved errors, preventing incorrect customer charges.
- Maintained confidentiality of customer information and followed quality control standards.
Data Entry Document Indexing and Redaction Specialist
ETC/ Ovation Data
Houston, TX
02.2026 - 04.2026
- Redact sensitive or restricted information according to compliance standards
- Validate metadata and ensure accuracy of indexing entries
- Utilize tools such as Adobe Acrobat, Microsoft Excel, and standard Windows applications
- Maintain organized digital records and follow handling procedures
- Flag unclear or damaged records and escalate issues when needed
Ironer
Gormans Commercial Service
Houston, TX
03.2026 - 04.2026
- Operated industrial ironing machines to ensure high-quality finishes on linens and garments.
- Inspected finished products for defects, ensuring adherence to quality standards.
- Collaborated with team members to streamline workflow and enhance production efficiency.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
Education
High School Diploma -
Holy Name University
Tagbilaran, Philippines 03.2015
Bachelor of Science - Information Technology
Holy Name University
Bohol, Philippines Associate of Arts - Japanese Language & Culture
Kumamoto YMCA
Kumamoto, Japan03.2018
Associate of Applied Science - Pastry & Culinary Arts
Fukuoka Culinary School
Fukuoka, Japan03.2020
Associate of Applied Science - Hotel Management & Front Desk
Fukuoka International School
Fukuoka, Japan03.2022
Medical Billing & Coding - Medical Billing & Coding
Auburn University
Auburn, AL09.2022
CERTIFIED NURSE ASSISTANT - CNA
EduTrack School of Nursing
San Diego, CA08.2024
Skills
High-Volume Data Entry, Quality Control, Confidential Information Handling, Data Verification, Validation, Assurance, Database Systems, Records Management, Information Redaction, Privacy Compliance, Attention to Detail, Time Management, Productivity Tracking, Customer Service Excellence, Cross-Cultural Communication, Culinary Arts and Food Preparation, Team Collaboration, Adaptability, Problem Solving, Attention to Detail, Microsoft Office Suite, Multilingual Communication
Languages
Boholano
Tagalog
English
Japanese
Timeline
Ironer
Gormans Commercial Service
03.2026 - 04.2026
Data Entry Document Indexing and Redaction Specialist
ETC/ Ovation Data
02.2026 - 04.2026
Arcade Store Attendant
Kiddleton
02.2025 - 03.2025
Data Entry/ Image Review Specialist
ETC/Harris County Toll Road Authority (HCTRA)
02.2025 - 02.2026
Direct Support Professional
ResCare
12.2024 - 05.2025
Cashier
Don Quijote
02.2018 - 12.2020
Food Prep Cooking Assistant
Kura Sushi
04.2016 - 07.2021
High School Diploma -
Holy Name University
Bachelor of Science - Information Technology
Holy Name University
Associate of Arts - Japanese Language & Culture
Kumamoto YMCA
Associate of Applied Science - Pastry & Culinary Arts
Fukuoka Culinary School
Associate of Applied Science - Hotel Management & Front Desk
Fukuoka International School
Medical Billing & Coding - Medical Billing & Coding
Auburn University
CERTIFIED NURSE ASSISTANT - CNA
EduTrack School of Nursing