Joslin Dorer
La Luz,NM
Summary
Homemaker with 2+ years experience in administration and customer service. Consistently provides an exceptional service for clients through attentive listening and problem solving. Demonstrates articulate verbal and written communication. Performs duties with accuracy and prompt completion of tasks.
Overview
7
7
years of professional experience
Work History
Homemaker
Self-Employed
01.2019 - Current
- Create a budget for household supplies, groceries, and bills.
- Prepare nutritional meals for optimal wellness.
- Assure the safety and development of two children under the ages of 5.
- Provide instruction based on an early learning curriculum.
- Coordinate medical appointments for individuals in household.
Quality Assurance Specialist
Merry Maids
07.2018 - 12.2018
- Inspected homes and observed employees activities to ensure cleaning standards were upheld according to company policy.
- Certified that each team had necessary maps and instructions before beginning travel to their assigned destinations.
- Scheduled cleanings by use of Salesforce software.
- Substantially prevented the amount of customer complaints by identifying mistakes made and instructing teammates on how to correct them.
- Provided written detailed documentation of individual and team performances.
Team Captain
Merry Maids
06.2017 - 07.2018
- Executed a plan to clean residences within given deadline.
- Sanitized and organized rental properties in anticipation of guests arrival.
- Followed a proven training routine that inspired the success of new employees.
Front Desk Receptionist
Cozy Cabins Real Estate, LLC.
04.2016 - 04.2017
- Booked cabin rentals through Airbnb, VRBO, and reservation software.
- Guaranteed visitors a suitable cabin while providing suggestions on local recreation.
- Secured full payment and rental agreement signatures before granting access to the residence.
- Retrieved and sent urgent messages in regards to property showings and closings.
Education
Life Insurance Producer
Tucson, AZ2015
Skills
- Appointment Scheduling
- Task Management
- Quality Assurance
- Customer Service
- Household Management
- Budgeting and Allocation
Timeline
Homemaker
Self-Employed
01.2019 - Current
Quality Assurance Specialist
Merry Maids
07.2018 - 12.2018
Team Captain
Merry Maids
06.2017 - 07.2018
Front Desk Receptionist
Cozy Cabins Real Estate, LLC.
04.2016 - 04.2017
Life Insurance Producer
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