Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joslyn Collins

Cary,IL

Summary

Dedicated customer service representative with expertise in telephone etiquette and point-of-sale systems. Skilled in maintaining composure under pressure and effectively resolving customer issues. Dedicated professional with strong customer service skills. Committed to building trust and resolving issues effectively, ensuring client satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Home Care Provider

Right At Home Health Care
Grayslake, Illinois
06.2025 - 01.2026
  • Supported clients in daily living activities and personal care to enhance quality of life.
  • Monitored client health, documenting changes and communicating effectively with healthcare professionals.
  • Cultivated trusting relationships with clients and families to foster a supportive care environment.

Guest Service Representative

Chicago Premium Outlet Mall
Aurora, Illinois
02.2023 - 10.2024
  • Resolved customer inquiries by providing accurate information on products and services, enhancing customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed inbound and outbound calls with established customers, effectively addressing issues to ensure seamless service.

Cashier/Customer Service Cashier

Ross Dress for Less
McHenry, Illinois
02.2020 - 01.2022
  • Provided exceptional customer service by promptly and courteously resolving customer concerns.
  • Processed customer transactions using point-of-sale systems, ensuring accuracy and speed.
  • Issued receipts, refunds, credits, or change to customers, maintaining accurate transaction records.

Education

High School Diploma -

Bolingbrook Highschool
Bolingbrook, IL
05-2015

Skills

  • Customer service
  • Customer relationship management
  • Product sales
  • Product knowledge
  • Point-of-sale systems
  • Telephone etiquette
  • Trust building

Timeline

Home Care Provider

Right At Home Health Care
06.2025 - 01.2026

Guest Service Representative

Chicago Premium Outlet Mall
02.2023 - 10.2024

Cashier/Customer Service Cashier

Ross Dress for Less
02.2020 - 01.2022

High School Diploma -

Bolingbrook Highschool
Joslyn Collins