Joslyn Franklin
Edmond,OK
Summary
Proven leader and efficient Sales Associate at Loves Travel Stop & Country Store, adept in customer service and cash handling. Enhanced team productivity and customer satisfaction at The Baked Bear through innovative problem-solving and effective teamwork. Skilled in fostering repeat business and managing high-stress situations, demonstrating a goal-oriented approach with a focus on results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Loves Travel Stop & Country Store
09.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Leader Manager
The Baked Bear
04.2022 - 09.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Sales Associate
Five And Below
01.2019 - 05.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Millwood High School
Oklahoma City, OK05.2022
Associate of Applied Science - Cullinary Arts
Oklahoma State University Instatute of Technology
Okmulgee, OK03.2024
Bachelor of Science - Hospitality And Tourism Management
Oklahoma State University
Stillwater, OK05.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Goal-Oriented
- Cash Handling
- Store Opening and Closing
Timeline
Sales Associate
Loves Travel Stop & Country Store
09.2022 - 06.2024
Team Leader Manager
The Baked Bear
04.2022 - 09.2022
Sales Associate
Five And Below
01.2019 - 05.2020
High School Diploma -
Millwood High School
Associate of Applied Science - Cullinary Arts
Oklahoma State University Instatute of Technology
Bachelor of Science - Hospitality And Tourism Management
Oklahoma State University
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