Joslyn Long
North Kingstown
Summary
Knowledgeable associate with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
3
3
years of professional experience
Work History
Hostess
Olive Garden Restaurant
07.2024 - Current
- Answered customer questions about hours, seating, and menu information over the phone, and in person.
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating the floor simultaneously.
- Took reservations answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Bakery Worker
Kristens Kreations
02.2024 - 06.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Prepared sandwiches and bakery goods daily.
Customer Service Cashier
TJ Maxx, TJX Companies
03.2022 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean working environment at the front end for customers and staff.
Education
No Degree - Sociology/ Criminal Justice Studies
Rhode Island College
Providence, RI05-2028
High School Diploma -
North Kingstown High School
North Kingstown, RI06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
Timeline
Hostess
Olive Garden Restaurant
07.2024 - Current
Bakery Worker
Kristens Kreations
02.2024 - 06.2024
Customer Service Cashier
TJ Maxx, TJX Companies
03.2022 - 02.2024
No Degree - Sociology/ Criminal Justice Studies
Rhode Island College
High School Diploma -
North Kingstown High School
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