Summary
Overview
Work History
Education
Timeline
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Joslynn Watkins

Summary

Looking for a long term career with a company that utilizes my skills and allows opportunity for further growth and development. I am an encouraging problem-solver with talents for team building, leading and motivating, as well as excellent customer relations skills. I maintain focus and a positive attitude in stressful situations and high volume environments.

Overview

8
8
years of professional experience

Work History

Lead Server

Omni Resort
03.2022 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff to meet the standards of a 5 star resort.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing food and beverage/cabana sales.
  • Cultivated warm relationships with regular guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Server

The Scott Resort And Spa
02.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Assistant Sales Manager

Sprint
02.2019 - 02.2021
  • Started as a Sales Rep, and was quickly promoted to Lead sales Rep, then Assistant manager after finishing top 1% in the Nation for Sales.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Manager

Coconutz Tanning Spa
11.2017 - 02.2019
  • Started as a customer service/sales associate. Took over salon managing duties after owner moved out of state.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Server

My Place Bar And Grill
01.2016 - 11.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Central Valley
Spokane Valley, WA
06.2013

Timeline

Lead Server

Omni Resort
03.2022 - Current

Server

The Scott Resort And Spa
02.2021 - 02.2022

Assistant Sales Manager

Sprint
02.2019 - 02.2021

Assistant Manager

Coconutz Tanning Spa
11.2017 - 02.2019

Server

My Place Bar And Grill
01.2016 - 11.2017

High School Diploma -

Central Valley

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Joslynn Watkins