Josselin Barajas
Midway
Summary
Dedicated professional with experience in retail management and customer service. Skilled in cash handling and sales strategies, fostering team collaboration, and maintaining high standards of service. Aiming to contribute to operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Buc-ee's
Madisonville, TX
09.2025 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing prompt and courteous service.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash, credit, and debit transactions while adhering to company policies.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Smiley's
Bedias, TX
03.2025 - 09.2025
- Supported inventory management by restocking merchandise as needed.
- Monitored product displays for accuracy and compliance with store standards.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Manager
Luxury Puff Smoke Shop
Madisonville, TX
02.2023 - 02.2024
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and supervised staff on product knowledge and sales techniques.
- Developed merchandising strategies to enhance product visibility and drive sales.
- Implemented inventory management systems to streamline stock replenishment processes.
- Analyzed sales trends to optimize product assortment and pricing strategies.
- Ensured compliance with safety regulations and quality standards within the shop.
- Coordinated promotional events to increase foot traffic and brand awareness.
- Fostered a positive team environment by encouraging collaboration and open communication.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Restaurant Hostess
Lalo's Mexican Grill
Madisonville, TX
07.2022 - 12.2022
- Greeted and seated guests, ensuring timely and efficient service.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted servers with menu knowledge, enhancing guest dining experience through effective communication.
- Coordinated front-of-house activities, fostering a welcoming atmosphere for patrons.
- Monitored dining area to maintain cleanliness and organization during peak hours.
- Resolved guest inquiries and concerns promptly to ensure satisfaction and retention.
- Collaborated with kitchen staff to communicate special requests or dietary restrictions effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
High School Diploma -
Madisonville High School
Madisonville, TX05-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- ID verification
- Inventory management
- Inventory control
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
Certification
TABC
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Buc-ee's
09.2025 - 01.2026
Cashier
Smiley's
03.2025 - 09.2025
Manager
Luxury Puff Smoke Shop
02.2023 - 02.2024
Restaurant Hostess
Lalo's Mexican Grill
07.2022 - 12.2022
High School Diploma -
Madisonville High School