Josselin Monroy
Riverhead,NY
Summary
Focused Receptionist with many years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with translating and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
1
1
year of professional experience
Work History
Desk Receptionist, Translator
Giacalone insurance
Riverhead, NY
01.2023 - Current
- Greeted visitors and directed them to the appropriate personnel.
- Provided customer service assistance to guests visiting the office premises.
- Maintained a log of visitors entering the building by recording their names, company affiliations, time of arrival, purpose of visit.
- Answered incoming calls, took messages, and transferred calls to the correct personal.
- Filed documents according to established filing systems.
- Processed payments for our clients..
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Facilitated communication for people with limited language proficiency.
- Interpreted verbal conversations in real time into another language.
- Assisted non-English speaking clients with communication issues.
Education
M,A - Medical Assisting
Hunter Business School
Medford, NY05-2025
High School Diploma -
Riverhead Senior High School
Riverhead, NY06-2021
Skills
- Scheduling appointments
- Customer service expertise
- Strong Organization
- File Organization
- Positive and professional
- Multi-line telephone skills
- Document Control
- Multitasking and prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Desk Receptionist, Translator
Giacalone insurance
01.2023 - Current
M,A - Medical Assisting
Hunter Business School
High School Diploma -
Riverhead Senior High School