Josseline De La Cruz Yanes
Del City,Oklahoma
Summary
Dynamic Head Cashier/Front desk receptionist recognized for driving team success and enhancing employee performance in fast-paced retail environments. Expertise in cash handling, inventory management, and delivering exceptional customer service, leading to improved operational efficiency. Strong communication and problem-solving skills have consistently elevated customer satisfaction. Committed to fostering a collaborative team culture that supports organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Douglas Donut
Midwest City, OK
03.2024 - Current
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Balanced daily transactions on a computerized point-of-sale system.
Cashier
Cliff's Donut
Irving, TX
01.2020 - 01.2024
- Attended and assisted customers, delivering exceptional customer service.
- Ensure efficient customer service by taking orders, managing calls, handling cash, and packaging food.
- Ensured optimal customer satisfaction by keeping workstation organized and clean.
Front Desk Receptionist
Drive Nation
Irving, TX
04.2021 - 05.2022
- Greeted and welcomed guests, providing a positive first impression of the company.
- Handled daily phone inquiries and managed appointment scheduling.
- Ensured effective organization of corporate gatherings.
Education
High School Diploma -
Jack E. Singley Academy
Las Colinas, TX03.2019
Skills
- Customer service
- Hospitality Industry Background
- Strong Verbal Communication
- Reception Management
- Adaptability
- Collaborative Teamwork
- Cybersecurity
- Cash handling expertise
- Effective Leadership
- POS system operations
- Front office management
- Proficient in Two Languages
Certification
- High School Diploma with Cybersecurity Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Douglas Donut
03.2024 - Current
Front Desk Receptionist
Drive Nation
04.2021 - 05.2022
Cashier
Cliff's Donut
01.2020 - 01.2024
High School Diploma -
Jack E. Singley Academy
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