Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jossy Encarnacion

Miami,FL

Summary

Professional Recruiter with solid background in talent acquisition and workforce planning. Adept at identifying and attracting top talent while maintaining strong relationships with hiring managers. Skilled in team collaboration, adaptable to changing needs, and focused on achieving results. Known for strong communication, organizational skills, and reliability in high-pressure environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Recruiter Specialist

SEQSR
08.2021 - Current
  • Effectively oversee the staffing requirements for 104 stores across Florida and South Carolina
  • Streamlined interview process, leading to a higher success rate in hiring top talent.
  • Developed strong partnerships with local universities and job fairs to increase candidate pipeline.
  • Continually updated knowledge of recruitment best practices and industry trends, ensuring the company remained competitive in attracting top talent.
  • Conducted regular follow-up communication with prospective candidates, keeping them engaged throughout the application process.
  • Analyzed recruitment data to identify trends and areas of improvement, implementing changes that led to more efficient hiring processes.
  • Schedule and conduct interviews daily across the market
  • Manage all the onboarding process to get candidates ready for their first day at work
  • Verify legal documents in accordance to state laws and regulations
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

Human Resources Director

Chick-fil-A
11.2016 - 07.2021
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.

STORE SUPERVISOR

McDonald's-Greenwood Organization
08.2015 - 08.2016
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Maintain food and equipment inventories records up to date
  • Establish standards for personnel performance and customer service.
  • Create, organize, and present training sessions, to resolve personnel problems
  • Supervise and manage the daily operation of the business.

Certified Trainer

Pollo Tropical
06.2013 - 07.2016
  • Fully train people for new locations, including store managers, shift managers, and regular team members.
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Prepare training budget for department and organization.
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes in sales, and other factors.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.

Education

Master of Business Administration - Human Resources Management

Florida International University
Miami, FL
06-2026

Bachelor of Arts - Supervision and Management

Miami Dade College
12.2019

Associate in Arts - Accounting

Miami Dade College
12.2017

College Certification - Business Specialist

Miami Dade College
12.2017

Skills

  • Strong Communication Skills
  • Data-driven mentality
  • Multitasking and Time Management
  • Effective networking skills
  • Analytical ability
  • Onboarding processes
  • Resume screening
  • Talent assessment
  • Just to name a few!

Accomplishments

  • MVP Support aware 2021,2022,2023,2024
  • Golden Key Honor Society
  • Phi The Kappa Honor Society
  • Graduated summa cum laude in 2017
  • Graduated magna cum laude in 2019

Certification

  • Golden Key Honor Society
  • Phi The Kappa Honor Society
  • Graduated summa cum laude in 2017
  • Graduated magna cum laude in 2019

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Field Recruiter Specialist

SEQSR
08.2021 - Current

Human Resources Director

Chick-fil-A
11.2016 - 07.2021

STORE SUPERVISOR

McDonald's-Greenwood Organization
08.2015 - 08.2016

Certified Trainer

Pollo Tropical
06.2013 - 07.2016

Bachelor of Arts - Supervision and Management

Miami Dade College

Associate in Arts - Accounting

Miami Dade College

College Certification - Business Specialist

Miami Dade College

Master of Business Administration - Human Resources Management

Florida International University

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