Josue De Leon
Houston
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
8
8
years of post-secondary education
12
12
years of professional experience
Work History
Sales Consultant
Southern Glazer’s Wine and Spirits
01.2023 - Current
- Built lasting relationships in stores through fact-based selling and clear communication, fostering customer loyalty.
- Ensured compliance with customer standards in daily operations, enhancing customer satisfaction and trust.
- Conducted market analysis to identify sales opportunities and trends.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Implemented sales strategies to improve customer engagement and loyalty.
Specialty Team Leader
Whole Foods Market
01.2019 - 01.2022
- Cross-trained in beer and wine department, organized back stock, fronted shelves, created product tags, and engaged customers through hands-on selling.
- Worked in tandem with beer and wine order writers to effectively cross merchandise.
- Trained team members in a cooperative environment to improve teamwork and efficiency.
- Managed weekly financial spending, executed orders and displays to optimize department presentation and inventory flow.
- Collaborated with vendors to ensure quality and availability of specialty products.
- Provided guidance and support to team members in areas such as problem solving, decision making and customer service.
- Evaluated individual performance metrics among members of the specialty team and provided constructive criticism.
Store Manager
Vans
01.2018 - 01.2019
- Delivered weekly sales coaching while ensuring high standards of customer service on the sales floor.
- Strategizing and executing effective sales plans and communicating across teams.
- Managed daily operations to optimize store efficiency.
- Trained and mentored staff to enhance product knowledge and customer service skills.
- Implemented visual merchandising strategies to promote brand identity and attract customers.
- Monitored sales performance and identified areas for improvement within the team.
- Fostered a positive store environment through effective leadership and employee engagement initiatives.
Assistant Manager
Hot Topic
01.2015 - 01.2018
- Monitored sales metrics hourly, delivered exceptional customer service, and created a supportive learning environment for sales associates.
- Assisted with day-to-day operations, led sales floor, and coached team members to enhance performance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory levels and organized stock to maintain store presentation standards.
- Assisted in training and mentoring new team members for effective store operations.
- Coordinated promotional events and visual merchandising to enhance customer engagement.
- Facilitated team meetings to communicate goals and address challenges effectively.
Education
High School -
James Madison High School
Houston, TX 08.2011 - 01.2015
Some College (No Degree) - Music Business
Houston Community College
Houston, TX 07.2011 - 01.2016
Skills
- Sales strategy
- Sales strategies
- Sales Strategy Development
- Customer relationship management
- Market analysis
- Effective communication
- Adaptability
- Visual merchandising
- Team leadership
- Training and mentoring
- Data analysis
- Inventory management
- Territory management
- Strategic planning
Skills Certifications
- Food Handlers Certification
- TABC Certified
- Ability to initiate/manage cross-functional teams and multi-disciplinary projects
- Planning and organizing – Organizational
- Excellent Communication skills
- Adaptability – Efficient under pressure, always meet deadlines
- Customer focused, always providing an unbeatable customer experience for every customer
Timeline
Sales Consultant
Southern Glazer’s Wine and Spirits
01.2023 - Current
Specialty Team Leader
Whole Foods Market
01.2019 - 01.2022
Store Manager
Vans
01.2018 - 01.2019
Assistant Manager
Hot Topic
01.2015 - 01.2018
High School -
James Madison High School
08.2011 - 01.2015
Some College (No Degree) - Music Business
Houston Community College
07.2011 - 01.2016