Josue Gonzalez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server Trainer
Cracker Barrel Restaurant
02.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Hospitality Ambassador
Chick-fil-A
06.2018 - 02.2020
- Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
- Reduced wait times for guests through efficient check-in and check-out procedures.
- Maintained a clean and welcoming environment, ensuring positive guest experiences.
- Collaborated with other departments to streamline processes and improve overall hotel operations.
Math and Science Tutor
TAMIU
01.2015 - 01.2019
- Improved students'' understanding of complex math and science concepts by incorporating real-life examples and hands-on activities.
- Assisted students in achieving higher grades by providing personalized tutoring sessions tailored to individual learning styles.
- Developed customized lesson plans for each student, focusing on their unique strengths and weaknesses.
- Enhanced students'' problem-solving skills through practice exercises and targeted feedback on areas for improvement.
Education
Associate of Business Administration - Finance
The University of Texas At San Antonio
San Antonio, TX12.2024
Skills
- Guest Relations Management
- Networking abilities
- Active listening
- Time management
- Critical thinking
- Self-awareness
- Effective communication
- Creativity and innovation
Accomplishments
Outstanding honorable student at UTSA University
5 years of volunteer experience at TAMIU university
Languages
Spanish
Full Professional
Affiliations
- reading books
- Gym/Hiking
- Market analysis
- US economy
Timeline
Server Trainer
Cracker Barrel Restaurant
02.2021 - Current
Hospitality Ambassador
Chick-fil-A
06.2018 - 02.2020
Math and Science Tutor
TAMIU
01.2015 - 01.2019
Associate of Business Administration - Finance
The University of Texas At San Antonio