Josuenys Ocasio Castro
Saint cloud
Summary
Shift Leader with a strong track record in customer service and inventory management. Demonstrated expertise in supervising teams and enhancing order fulfillment efficiency. Recognized for mentoring junior staff to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
McDonald's
Kissimmee
01.2023 - 07.2024
- Maintained adequate staffing to meet objectives within budget. Provide guidance and support to junior staff members on daily tasks, and objectives delegated to staff, setting priorities and goals. Directed and supervised a team of employees in daily operations. Recognized by management for providing exceptional customer service.
Online Order Associate
Walmart
Kissimmee
08.2022 - 01.2023
- Efficiently processed and fulfilled customer online orders, ensuring accuracy and timely delivery. Assisted in managing inventory and stock levels to fulfill online order demands. Operated order picking and packaging equipment, ensuring a smooth workflow for fulfillment.
Staff Member
Amazon
Kissimmee
10.2021 - 07.2022
- Maintained a safe, clean, and organized work environment. Scanned and sorted packages to stage for delivery drivers. Organized stock rooms to ensure efficient use of space and easy accessibility to products. Understood and followed oral and written directions.
Education
Highschool Diploma -
Harmony Highschool
Harmony,FL05-2020
Skills
- Staff management and team leadership
- Inventory control and order fulfillment
- Customer service and relationship management
Languages
English
Professional
Spanish
Full Professional
Timeline
Shift Leader
McDonald's
01.2023 - 07.2024
Online Order Associate
Walmart
08.2022 - 01.2023
Staff Member
Amazon
10.2021 - 07.2022
Highschool Diploma -
Harmony Highschool