Joui Okane
Worcester,MA
Summary
Detail-oriented professional with experience in quality assurance and problem solving. Known for developing strong customer relationships and ensuring high standards of service delivery.
Overview
3
3
years of professional experience
Work History
Owner
Fix-it-now
Westborough, Massachusetts
05.2023 - Current
- Launched home improvement service from home to meet local demand.
- Managed daily operations and ensured high-quality service delivery.
- Supervised a team of technicians and coordinated project assignments.
Developed customer relationships to enhance service satisfaction and retention.
Resident specialist
Spectrum health systems
Westborough, Massachusetts
03.2023 - 06.2026
- Coordinated patient care plans with healthcare teams and families.
- Conducted assessments to identify patient needs and preferences.
- Provided education and resources to patients regarding treatment options.
Education
Some College (No Degree) - Aviation
University of Alaska Fairbanks
Fairbanks, AKSkills
- Quality assurance
- Project scheduling
- Team leadership
- Client relations
- Customer engagement
- Contract negotiation
- Proposal development
- Analytical thinking
- Conflict resolution
- Clear communication
Timeline
Owner
Fix-it-now
05.2023 - Current
Resident specialist
Spectrum health systems
03.2023 - 06.2026
Some College (No Degree) - Aviation
University of Alaska Fairbanks