Jourdan Gregory
Middleburg
Summary
Results-driven Assistant Store Manager with 7+ years of retail leadership experience overseeing high-volume operations, driving sales growth, and developing high-performing teams. Proven ability to exceed sales goals, reduce inventory shrink, improve customer satisfaction, and manage daily operations while maintaining company standards. Recognized for strong leadership, coaching, and operational excellence.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Store Manager
The Home Depot
Jacksonville, Florida
01.2019 - Current
- Managed a high-volume retail store generating over $100 Million in annual sales.
- Increased year-over-year sales by 10% through coaching, merchandising, and operational improvements.
- Led, trained, and developed a team of 205+ associates and supervisors.
- Reduced inventory shrink by 12% through improved accountability and loss prevention initiatives.
- Maintained customer satisfaction scores above 90%.
- Oversaw scheduling, payroll, inventory, receiving, merchandising, and daily operations.
- Hired and onboarded more than 200+ employees while improving retention.
- Consistently exceeded company KPIs for sales, safety, and operational compliance.
- Assisted in managing daily operations of a multi-million-dollar retail location.
- Coached department supervisors to improve productivity, customer service and personal development.
- Helped increase sales by 10% while controlling labor costs.
- Managed inventory accuracy and merchandising standards.
- Resolved customer concerns quickly, resulting in increased customer loyalty average spend year over year through Pro Sales.
Education
High School Diploma - undefined
The Catholic High School Of Baltimore
Baltimore, MarylandSkills
- Store Operations
- Team Leadership & Coaching
- Sales Growth
- Customer Service Excellence
- Inventory Control
- Loss Prevention
- Hiring & Training
- Scheduling & Labor Management
- Merchandising & Visual Standards
- Performance Management
- Budget & Profit Management
- Conflict Resolution
Certification
- Forklift Certification
- Large Equipment Certification
Accomplishments
- Developed multiple associates into leadership positions
Timeline
Assistant Store Manager
The Home Depot
01.2019 - Current
High School Diploma - undefined
The Catholic High School Of Baltimore