Jourdeline Muselaire
Miami,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at American Guard Services. Skilled in administrative support and customer service, excelling in verbal and written communication. Achieved significant improvements in efficiency and security protocol adherence, contributing to a safer, more welcoming environment for clients and staff. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Plan Lifestyle
02.2024 - 08.2025
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
Housekeeping Room Attendant
Doubletree By Hilton
07.2020 - 02.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Handled requests for extra linens, toiletries and other supplies.
Unarmed Security Guard/Security Screener
American Guard Services
01.2015 - 07.2020
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Education
High School Diploma -
Miami Edison Senior High School
Miami, FL06.2011
Skills
- Administrative Support
- Supply Management
- File Organization
- Spreadsheet tracking
- Customer Service
- Verbal and written communication
Timeline
Front Desk Receptionist
Plan Lifestyle
02.2024 - 08.2025
Housekeeping Room Attendant
Doubletree By Hilton
07.2020 - 02.2024
Unarmed Security Guard/Security Screener
American Guard Services
01.2015 - 07.2020
High School Diploma -
Miami Edison Senior High School