Jourden Waddles
Denver
Summary
General Manager with extensive experience in leadership and customer relationship management at Shoe Palace. Achieved operational efficiency through strategic inventory management and staff training, leading to increased customer satisfaction and loyalty. Proficient in budgeting and risk management, contributing to significant business growth and a high-performing team culture. Currently transitioning to cybersecurity with skills in computer setup, payment system installation, device configuration, audio configuration, and VPN utilization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Shoe Palace
Denver
07.2022 - 11.2025
- Directed cross-functional teams to optimize operational efficiency, improving overall productivity and ensuring consistent delivery of business objectives.
- Established rigorous quality and safety standards, enhancing compliance and minimizing risk across all operational processes.
- Cultivated strong client relationships to elevate customer satisfaction and foster long-term business partnerships.
- Coordinated resource allocation and budget planning to maximize cost-effectiveness while supporting strategic growth initiatives.
- Defined organizational priorities and aligned departmental goals to drive cohesive execution of company strategy.
- Coordinated inventory replenishment schedules to prevent stockouts, ensuring consistent product availability and improving overall customer satisfaction levels.
- Monitored daily store operations to streamline workflow and boost employee productivity, resulting in enhanced team efficiency and smoother customer interactions.
- Implemented targeted visual merchandising strategies that increased customer engagement and boosted sales conversion rates during peak shopping periods.
- Developed staff training programs focused on customer interaction techniques, resulting in improved service quality and increased repeat customer visits.
- Directed cross-functional team initiatives to enhance customer loyalty programs, increasing repeat patronage and strengthening brand competitiveness in the market.
Store Manager
Foot Locker
Littleton
10.2021 - 07.2022
- Directed daily store operations to optimize workforce productivity and maintain high standards of customer service.
- Implemented inventory management strategies to improve stock accuracy and reduce shrinkage.
- Enforced safety protocols ensuring compliance with regulatory standards and minimizing workplace incidents.
- Cultivated a customer-focused environment that enhanced satisfaction and encouraged repeat business.
- Coordinated cross-functional teams to streamline processes and accelerate issue resolution.
- Developed staff training programs that increased operational efficiency and improved employee performance.
- Coordinated inventory audits to identify discrepancies, improving stock accuracy and ensuring product availability aligned with customer demand.
- Implemented targeted staff training programs that enhanced customer engagement, resulting in increased repeat visits and stronger brand loyalty.
- Monitored daily sales trends and adjusted merchandising strategies to maximize product visibility and optimize overall store profitability.
- Balanced daily cash reports and resolved discrepancies promptly, enhancing financial accuracy and strengthening overall store accountability.
- Directed visual merchandising updates to enhance product appeal, increasing customer interaction and driving higher impulse purchase rates.
- Resolved customer escalations promptly, fostering positive shopping experiences that strengthened community reputation and increased store foot traffic.
- Maintained staff scheduling and shift coverage to ensure consistent operational flow, reducing labor gaps and improving overall team efficiency.
- Optimized staff deployment during peak hours to enhance service speed, significantly reducing customer wait times and improving satisfaction metrics.
- Enhanced vendor relationships to secure exclusive product releases, increasing store competitiveness and attracting a broader customer base.
- Processed customer feedback to tailor store promotions, increasing community engagement and enhancing local brand presence.
- Supervised daily store operations to uphold brand standards and safety protocols, resulting in a consistently secure and welcoming shopping environment.
- Streamlined customer loyalty program enrollment, increasing member participation and boosting repeat purchase frequency across diverse product categories.
- Reduced stock shrinkage by enforcing rigorous loss prevention protocols, strengthening asset protection and improving overall store profitability.
Assistant Manager
Champs Sports
Aurora
02.2019 - 11.2021
- Directed daily operational activities to ensure consistent service quality and adherence to company standards, improving overall customer satisfaction.
- Coordinated team schedules and resources to optimize workforce productivity and maintain smooth workflow during peak periods.
- Implemented safety protocols and compliance measures to minimize workplace hazards and uphold regulatory requirements.
- Streamlined inventory management processes to reduce stock discrepancies and enhance supply chain reliability.
- Facilitated communication between departments to resolve operational issues promptly and sustain seamless collaboration.
- Monitored performance metrics and provided feedback to staff, fostering continuous improvement and elevated team efficiency.
- Monitored inventory levels and coordinated product restocking to maintain merchandise availability, ensuring a seamless shopping experience for customers.
- Assisted in resolving complex customer issues to improve satisfaction scores and foster repeat business in a fast-paced retail environment.
- Trained new staff on POS systems and inventory protocols, increasing transaction accuracy and reducing checkout delays during peak hours.
- Coordinated visual merchandising updates to align with seasonal campaigns, enhancing store appeal and increasing customer engagement during peak sales periods.
- Supervised daily cash handling procedures to ensure accuracy and prevent discrepancies, contributing to improved financial accountability and audit readiness.
- Delegated daily task assignments to optimize team workflow, resulting in improved operational efficiency and faster customer service response times.
Sales Lead
Champs Sports
Bossier City
07.2018 - 01.2019
- Directed sales team efforts to achieve targeted revenue growth while maintaining high customer satisfaction and engagement levels.
- Established strategic partnerships with key clients to expand market reach and strengthen competitive positioning.
- Coordinated cross-functional collaboration to streamline sales processes, improving efficiency and reducing sales cycle duration.
- Aligned sales goals with organizational objectives to ensure consistent performance tracking and goal attainment.
- Prioritized pipeline management to enhance forecasting accuracy and optimize resource allocation across sales initiatives.
- Cultivated strong client relationships through personalized product recommendations, increasing customer retention and enhancing overall shopping experience.
- Monitored inventory levels and coordinated timely restocking to maintain product availability, enhancing store efficiency and minimizing lost sales opportunities.
- Handled complex customer inquiries to resolve issues swiftly, improving overall customer satisfaction and streamlining in-store service operations.
- Trained and motivated sales staff to deliver expert product knowledge, resulting in improved team confidence and elevated customer engagement.
Assistant Care Giver
Home
Shreveport
01.2009 - 03.2017
- Assisted patients with daily living activities to ensure safety and promote comfort during care routines.
- Monitored vital signs and reported changes promptly to maintain accurate health records and support timely interventions.
- Facilitated effective communication between patients and medical staff to enhance care coordination and patient satisfaction.
- Maintained cleanliness and organization of patient environments to comply with hygiene standards and reduce infection risks.
- Collaborated with healthcare team members to optimize care plans and improve overall patient outcomes.
- Monitored medication schedules closely to prevent missed doses, ensuring consistent health management and reducing emergency interventions at home.
- Assisted with daily living activities to maintain client independence and comfort, contributing to improved emotional well-being and home stability.
- Prepared nutritious meals tailored to dietary restrictions, enhancing client satisfaction and supporting consistent nutritional intake during home care.
- Facilitated safe mobility and transfer techniques that decreased client fall risk and promoted a secure home environment.
Audio Visual/ Sound check Coordinator
Greater St John Baptist Church
Denver
04.2013 - 12.2016
- Coordinated audio visual equipment setup and testing to ensure seamless event execution and maximize sound and visual quality.
- Directed sound checks to identify and resolve audio issues, maintaining optimal sound clarity and preventing technical disruptions.
- Collaborated with technical teams and event staff to align audiovisual requirements with event specifications, enhancing overall customer experience.
- Established maintenance schedules for AV equipment to improve reliability and reduce downtime during live events.
- Prioritized resource allocation and equipment logistics to optimize setup efficiency and meet tight event timelines.
- Configured and operated sound equipment during live services to ensure audio clarity, significantly enhancing congregational engagement and worship experience.
- Monitored and adjusted audio levels during rehearsals to identify technical issues early, improving overall reliability and minimizing disruptions during live events.
- Coordinated equipment setup and breakdown for multiple weekly events, ensuring seamless transitions that maintained service flow and minimized technical delays.
- Inspected and maintained audio visual components to prevent equipment failures, ensuring uninterrupted service broadcasts and improved congregation accessibility.
- Optimized microphone placement and speaker configuration to reduce feedback and enhance speech intelligibility, improving congregation focus during services.
- Calibrated and synchronized audiovisual feeds for remote streaming, enhancing accessibility and broadening community participation during live services.
- Streamlined audio cue coordination during live events to enhance timing accuracy, resulting in smoother service progression and improved attendee experience.
- Arranged and synchronized multimedia content to align with service themes, elevating congregational understanding and participation during events.
Education
High School Diploma -
Contemporary Learning Academy
Denver, CO01.2017
Skills
- Leadership
- Customer service
- inventory management
- Staff training
- Risk management
- Sales strategies
- Team leadership
- Sales Strategy
- Budgeting
- Scheduling
- Technical Troubleshooting
- Conflict Resolution
- Security protocols
- Compliance management
- Customer relationship management
- Threat analysis
- Problem solving
- Phishing awareness training
- Application security
- Teamwork
Certification
Driver's License: Expert
Accomplishments
Won BTS contest 2024 at shoepalce
Timeline
General Manager
Shoe Palace
07.2022 - 11.2025
Store Manager
Foot Locker
10.2021 - 07.2022
Assistant Manager
Champs Sports
02.2019 - 11.2021
Sales Lead
Champs Sports
07.2018 - 01.2019
Audio Visual/ Sound check Coordinator
Greater St John Baptist Church
04.2013 - 12.2016
Assistant Care Giver
Home
01.2009 - 03.2017
High School Diploma -
Contemporary Learning Academy