Journey Douglas
Peoria Heights,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Culver's Restaurant
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Hardees Restaurant
01.2020 - 12.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Member
Hardees Restaurant
03.2018 - 01.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Arts - Spanish Language And Literature
Illinois Central College
East Peoria, IL05.2025
High School Diploma -
Illinois Valley Central High School
Chillicothe, IL05.2021
Skills
- Complex Problem-Solving
- Marketing
- Budget Control
- Computer Skills
- Hiring and Training
- Scheduling and Coordinating
Certification
- Food Handlers License
- ServeSafe Manager Certification
Timeline
Manager
Culver's Restaurant
02.2023 - Current
Manager
Hardees Restaurant
01.2020 - 12.2022
Crew Member
Hardees Restaurant
03.2018 - 01.2020
Associate of Arts - Spanish Language And Literature
Illinois Central College
High School Diploma -
Illinois Valley Central High School