Journey Evans
Cookeville,TN
Summary
Proactive leader experienced in fostering team collaboration and ensuring efficient operations. Skilled in guest engagement, task prioritization, and active listening, committed to driving customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Server
Crawdaddy's West Side Grill
Cookeville, TN
04.2024 - Current
- Delivered exceptional customer service to enhance guest experience and ensure satisfaction.
- Managed multiple tables simultaneously, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to communicate orders accurately and maintain efficient workflow.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Assisted in training new servers on menu offerings and service protocols for improved team performance.
- Resolved customer complaints promptly and effectively, fostering positive relationships and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Coaching Assistant
Avery Trace Middle School
Cookeville, TN
04.2023 - 10.2024
- Assisted in developing individualized coaching plans for athletes, enhancing performance and goal achievement.
- Organized training sessions, ensuring optimal use of resources and effective athlete engagement.
- Monitored athlete progress, providing timely feedback and support to foster improvement.
- Collaborated with coaches to refine strategies and improve overall team performance.
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
Shift Leader
Five Below
Cookeville, TN
08.2021 - 12.2023
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational processes and customer service best practices.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Cookeville Highschool
Cookeville, TN05-2023
Bachelor of Science - Psychology
Tennessee Technological University
Cookeville, TN07-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Team collaboration
- Task prioritization
- Active Listener
Timeline
Server
Crawdaddy's West Side Grill
04.2024 - Current
Coaching Assistant
Avery Trace Middle School
04.2023 - 10.2024
Shift Leader
Five Below
08.2021 - 12.2023
High School Diploma -
Cookeville Highschool
Bachelor of Science - Psychology
Tennessee Technological University