Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Journey Lukens

Journey Lukens

Madison

Summary

Dynamic and dedicated professional with exceptional customer service skill at Mullins Short Stop. Proven ability to enhance guest experiences through strong multitasking and order accuracy. Committed to maintaining cleanliness standards a safe environment, ensuring satisfaction and loyalty in high-volume dining settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Mullins Short Stop
05.2023 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Lifeguard

CAAC
06.2022 - 08.2025
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.

Education

High School Diploma -

Columbus High School
Columbus, WI
05-2025

Bachelor of Science - Business

Edgewood University
Madison, WI
05-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Order accuracy
  • Quality control

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Server

Mullins Short Stop
05.2023 - 08.2025

Lifeguard

CAAC
06.2022 - 08.2025

High School Diploma -

Columbus High School

Bachelor of Science - Business

Edgewood University

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