Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Journi Alexander

Cincinnati,OH

Summary

Proven team player with a track record of enhancing customer experiences through exceptional communication and effective multitasking. Skilled in complaint resolution and special requests handling, consistently exceeding solving issues at hand. Exhibits creativity and empathy in tough situations, earning positive feedback. Hardworking and passionate with strong organizational skills with any task thrown at me. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
years of professional experience

Work History

J Alexander's

Hostess
05.2024 - Current

Job overview

  • Answers customer questions about hours, seating, and menu information.
  • Greet customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrates strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Takes reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Best Buy

Customer Service/Retail Sales Associate
09.2023 - 07.2024

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Kroger's Supermarket

Florist
05.2022 - 08.2023

Job overview

  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
  • Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.

Education

Miami University
Oxford, OH

High School Diploma
05.2028

University Overview

  • [Scholarship Name] Scholarship Recipient of the Blue and Gold Scholarship, Delta Sigma Theta Inc. Junior Debutant Scholarship
  • Extracurricular Activities: [Activity] Student athletic Trainer for Walnut Hills High School Sports
  • [Student Organization or Club Name] Black Culture Club Member

Skills

  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Exceptional communication
  • Interactive communication skills
  • Flexible and Adaptable
  • Team Player
  • Warm and Friendly

Timeline

Hostess

J Alexander's
05.2024 - Current

Customer Service/Retail Sales Associate

Best Buy
09.2023 - 07.2024

Florist

Kroger's Supermarket
05.2022 - 08.2023

Miami University

High School Diploma

Similar Profiles

CREATE PROFILE
Journi Alexander