Journie Ford
Little River,SC
Summary
Accomplished Front Desk Receptionist at Carolina Rheumatology and Neurology Associates, adept in patient confidentiality and communication. Excelled in HIPAA compliance and quality assurance, significantly enhancing patient satisfaction. Demonstrated exceptional ability in managing high-volume calls and resolving customer issues, showcasing a commitment to health and safety standards.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Carolina Rheumatology and Neurology Associates
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Operated multi-line telephone system to answer and direct high volume of calls.
Phlebotomy Clinical Experience
Tidelands Family Medicine at Market Commons
10.2024 - 12.2024
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Cashier
Kroger
12.2021 - 04.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Phlebotomy
Horry-Georgetown Technical College
Conway, SC12-2024
Associate of Arts -
Horry-Georgetown Technical College
Conway, SC12-2017
Skills
- Patient confidentiality
- Therapeutic phlebotomy
- Quality control
- HIPAA compliance
- Communication
- Patient preparation
Timeline
Phlebotomy Clinical Experience
Tidelands Family Medicine at Market Commons
10.2024 - 12.2024
Front Desk Receptionist
Carolina Rheumatology and Neurology Associates
11.2022 - Current
Cashier
Kroger
12.2021 - 04.2022
Phlebotomy
Horry-Georgetown Technical College
Associate of Arts -
Horry-Georgetown Technical College
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