Journie Garr
Los Angeles,CA
Summary
Property management professional with experience in lease administration, compliance documentation management, resident communications, and operational reporting. Maintain accurate records to support property operations and ensure policy adherence. Improve workflow through organized documentation processes.
Overview
5
5
years of professional experience
Work History
Senior Approval Specialist
GHP Management
Los Angeles, CA
04.2024 - Current
- Directed end-to-end lease approval operations, reviewing 100+ applicant files while ensuring compliance with Fair Housing regulations, company policies, and documentation standards.
- Streamlined qualification, income verification, and documentation review processes, enhancing approval timelines and ensuring timely move-in readiness.
- Served as primary contact for applicant and client communications, resolving escalations and coordinating solutions across teams to enhance client satisfaction.
- Maintained organized lease files, resident documentation, and operational records to support compliance and efficient property management process.
- Compiled occupancy, lease status, and performance reports for leadership to inform operational strategies and track progress toward goals.
- Led team pipeline meetings, mentored specialists, and provided leadership coverage during Client Operations Manager absences.
Administrative Assistant
GHP Management
Los Angeles, CA
09.2023 - 04.2024
- Coordinated management calendars, resident meetings, service appointments, and community events to enhance scheduling efficiency.
- Provided exceptional customer service to residents by addressing service requests, managing expectations, and maintaining clear communication.
- Collaborated with property management, leasing, and maintenance teams to streamline operations and resolve resident issues promptly.
- Responded to resident phone calls and emails with professionalism and empathy, providing timely information about services and updates, including during renovation-related disruptions.
Recruiting Consultant
The Hawkins Company
Los Angeles, CA
01.2023 - 07.2023
- Selected qualified job applicants and referred them to managers to make hiring recommendations based on applicants who successfully match the job requirements.
- Supported hiring process by scheduling interviews, conducting reference checks, and verifying licenses.
- Facilitated training programs to enhance employee development and ensure compliance in interviewing and performance appraisals.
Recruiting Coordinator
Soliant
Peachtree Corners, GA
01.2022 - 01.2022
- Created job postings, recruited qualified candidates, and conducted screening interviews, resulting in successful placements.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.
Education
Bachelor of Science -
Tuskegee University
Skills
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Yardi, Office Administration & Scheduling, Database Management, Scheduling & Calendar Coordination, Documentation Review and Management, Administrative Support, Lease review, Fair housing, Income verification
Timeline
Senior Approval Specialist
GHP Management
04.2024 - Current
Administrative Assistant
GHP Management
09.2023 - 04.2024
Recruiting Consultant
The Hawkins Company
01.2023 - 07.2023
Recruiting Coordinator
Soliant
01.2022 - 01.2022
Bachelor of Science -
Tuskegee University