Jousnide Jeanbaptiste
Lead Consumer Specialist
Miami,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Leading Consumer Sales Specialist
Advance America
Homestead, FL
08.2019 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Used the latest soft to research customer accounts to determine whether credits or adjustments needed to be made.
- Motivated and trained over 100 team members to meet and exceed sales goals through positive reinforcement.
- Interacted with approximately over 20 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections 90%.
EVS Supervisor
Mount Sinai Health System
Miami, FL
05.2014 - 08.2019
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
High School Diploma - Early Childhood Education
Homestead Senior High School
Homestead, FL 08.2006 - 06.2010
Skills
Cash Handling
Team collaboration
Staff education and training
Customer service and care
Technical Support
Strategic analysis
Account management
Complaint resolution
Fluent in Creole
Relationship building
Inventory maintenance
Client Service
Customer Relations
Timeline
Leading Consumer Sales Specialist
Advance America
08.2019 - Current
EVS Supervisor
Mount Sinai Health System
05.2014 - 08.2019
High School Diploma - Early Childhood Education
Homestead Senior High School
08.2006 - 06.2010