Jovaini Louissaint
Orlando,FL
Summary
Front Desk Receptionist with a proven track record at Windward Passage Hotel etc, excelling in customer service and organization. Recognized for creating a welcoming atmosphere and efficiently managing appointments, ensuring a seamless experience for guests. Strong attention to detail and time management skills contribute to outstanding first impressions and always trying for operational excellence.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Windward Passage Hotel
St.Thomas USVI
03.2023 - 05.2024
- Greeted guests at front desk and engaged in a pleasant conversations while managing check-in process each day.
- Maintained organized and clean front office area to create professional and welcoming a refreshing environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Agent
Marriott Vacation Club
St. Thomas, Virgin Islands
07.2020 - 10.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Organizing files
Education
Charlotte Amalie High School
Altona Adams Dr, 00802 St.Thomas VI05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Organization
Languages
Creole
Native or Bilingual
Timeline
Front Desk Receptionist
Windward Passage Hotel
03.2023 - 05.2024
Front Desk Agent
Marriott Vacation Club
07.2020 - 10.2023
Charlotte Amalie High School