Jovan Clark
Durham,NC
Summary
Dedicated and customer-focused professional with experience in leadership, customer service, team supervision, and daily operations. Skilled at communicating with diverse individuals, resolving concerns, maintaining accurate records, and working efficiently in fast-paced environments. Known for being dependable, organized & compassionate. Seeking a Receptionist position where I can provide exceptional customer service while supporting patients and staff in a professional healthcare environment
Overview
15
15
years of professional experience
Work History
Cake Decorator
Favor Desserts
02.2024 - Current
- Designed and decorated from cakes,cupcakes, cookies for birthdays, weddings and special events
- Maintained high standards of food safety, sanitation and quality in accordance with company policies.
- Provided excellent customer service by answering, phones, customer questions as well as complaints while proposing recommendations and solutions
Bakery Team Lead
Sam’s Club
12.2020 - 01.2024
- Recruited, hired, trained bakery staff along with conducted employee evaluations & performances
- Managed inventory, displays and merchandising to increase sales along with resolve many customer issues with professionalism, high regard and care
- Supervised, trained, and scheduled team members as well as resolved customer concerns professionally and effectively.
- Maintained accurate inventory, operational records and ensured compliance with company policies and safety standards
Housekeeping Assistant Supervisor
Duke University
11.2018 - 10.2020
- Supervised housekeeping staff across multiple facilities.
- Coordinated daily work assignments and employee schedules.
- Maintained accurate documentation and completed reports
- Communicated effectively with staff, management, and building occupants.
- Trained new employees on safety procedures and workplace standards.
- Ensured a clean, organized, and welcoming environment.
Front End Supervisor/Bakery Worker
Sam’s Club
08.2011 - 09.2018
- Supervised front-end cashiers and supported daily store operations in a fast-paced retail environment.
- Delivered excellent customer service, resolved concerns, and handled escalated issues professionally.
- Trained and coached team members on procedures, service standards, and productivity expectations.
- Managed scheduling, task delegation, and front-end workflow to ensure efficient operations.
- Decorated custom cakes and processed special orders accurately according to customer requests.
Education
High School Diploma -
West Side High School
NewarkSkills
- Customer Service
- Front Desk Support
- Telephone Communication
- Appointment Scheduling
- Data Entry
- Cake Decorating
- Cash Handling
- POS Systems
- Team Leadership
- Time Management
- Problem Solving
- Conflict Resolution
- Organization
Timeline
Cake Decorator
Favor Desserts
02.2024 - Current
Bakery Team Lead
Sam’s Club
12.2020 - 01.2024
Housekeeping Assistant Supervisor
Duke University
11.2018 - 10.2020
Front End Supervisor/Bakery Worker
Sam’s Club
08.2011 - 09.2018
High School Diploma -
West Side High School