Jovan Pate
Sugar Land,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MEDICAL RECORDS BOOK-MARKER
VES /MAXIMUS
Houston, TX
05.2022 - 04.2023
- Extraction of pages from medical records that allow for quick navigation for physicians to make their medical determination to aid in the process of claims from veterans.
- Maintained accurate medical records in accordance with HIPAA regulations.
- Performed quality assurance checks on completed orders to verify accuracy of data entry.
IT Technician
JP Electrical
Belize City , Belize
01.2018 - 01.2019
- Reset and managed user passwords in adherence to security protocols, ensuring data integrity and system security.
- Assisted users with password-related issues and offered guidance on password best practices to enhance security measures.
- Installed and configured printers for network and local use, ensuring seamless functionality for end-users.
- Diagnosed and resolved printing issues promptly to minimize downtime and maintain productivity.
- Provided remote assistance to end-users for various IT-related issues, utilizing effective communication and troubleshooting skills.
- Conducted on-site troubleshooting and problem resolution when remote assistance was insufficient or not feasible.
- Identified and resolved basic hardware and software problems, escalating complex issues to higher-level support as necessary.
- Maintained accurate records of user requests, solutions provided, and system changes to facilitate effective communication and documentation.
- Updated knowledge base articles for common issues, contributing to faster problem resolution and improved user experience.
- Conducted basic training sessions for end-users on IT best practices.
Clerk
Medical Office /OBGYN
Belize, Belize
07.2017 - 07.2019
- Keep records of materials filed or removed, using logbooks or computers
- Add new material to file records or create new records as necessary
- Perform general office duties such as typing, operating office machines, and sorting mail
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Education
Associate in Science (A.S.) Computer Science -
Memorial University
St. Johns Canada12.2017
Associate in Science (A.S.) Computer Information Science -
St. John's college Junior College
05.2014
High School Diploma -
St. Johns College
06.2011
Skills
- Proficiency in Microsoft Windows operating systems
- Proficiency in Microsoft office ( Windows, Excel, Access)
- Basic understanding of network protocols and configurations
- Familiarity with common IT tools for remote support (eg, TeamViewer, Remote Desktop)
- Knowledge of printer setup and troubleshooting
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to prioritize and manage multiple tasks effectively
- Attention to detail and accuracy in documents
- Proficiency in programming languages (eg, C,C, JAVA , SQL, and, Visual basic )
Certification
Residential/ Commercial electrical certification
References
References available upon request
Timeline
MEDICAL RECORDS BOOK-MARKER
VES /MAXIMUS
05.2022 - 04.2023
IT Technician
JP Electrical
01.2018 - 01.2019
Clerk
Medical Office /OBGYN
07.2017 - 07.2019
Associate in Science (A.S.) Computer Science -
Memorial University
Associate in Science (A.S.) Computer Information Science -
St. John's college Junior College
High School Diploma -
St. Johns College
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