Jovana Manrriquez
Carrollton,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Univesco
04.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Escalated major issues to property manager for immediate remediation.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Entered rent amounts and charges that were required to be charged.
Leasing Consultant
Univesco
08.2021 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Registered clients on database to enable tracking history and maintain updated records.
- Communicated effectively with owners, residents, and on-site associates.
Dietary Aide
LifeCare Hospitals Of Dallas
01.2021 - 08.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Updated data in our system to ensure patients received the correct dietary supplements.
Server
Prestonwood Court Assisted Living
08.2018 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with residents in the facility.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
R.L. Turner Highschool
1600 S Josey Ln, Carrollton, Tx 7500606.2019
Skills
- Staff Supervision
- Financial Management
- Customer Relations
- Time Management
- Customer Relationship Management
- Money Handling
- Property Tours
- Managing Multiple Priorities
Timeline
Assistant Manager
Univesco
04.2022 - Current
Leasing Consultant
Univesco
08.2021 - Current
Dietary Aide
LifeCare Hospitals Of Dallas
01.2021 - 08.2021
Server
Prestonwood Court Assisted Living
08.2018 - 12.2020
High School Diploma -
R.L. Turner Highschool
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