Jovana Navarrete
Sacramento,CA
Summary
Through different experiences, I was able to gain a passion for nursing. Recent graduate with a degree in Health Science. Determined to care for patients, providing advice and emotional support to patients and their families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Atria Senior Living
01.2022 - 12.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided emotional support for residents who were experiencing depression or anxiety due to their illness or disability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our facility.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in developing strategies to improve recruitment, retention, and promotion of diverse employees.
Host/Front Desk
Rock and Brews
06.2021 - 12.2021
- Ensured compliance with health and safety regulations within the restaurant.
- Contributed to team efforts by accomplishing related tasks as needed.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sales Associate
Old Navy
01.2021 - 04.2021
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted in developing strategies to improve recruitment, retention, and promotion of diverse employees.
Education
Bachelor of Nursing - Nursing
Samuel Merritt University
Sacramento, CA09-2026
Bachelor of Science - Health Sciences
California State University, Sacramento
05-2024
High School Diploma -
Grant Union High School
Sacramento, CA06-2021
Skills
- Office Management
- Customer service expertise
- Organization skills
- Employee Mentoring
- Time management
- Team building
- Telephone skills
- Time management abilities
- Data entry
- Multitasker
- Responsible
- Problem-Solving
- Communication
- First Aid/CPR
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Basic Life Support Certification (BLS)
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Receptionist
Atria Senior Living
01.2022 - 12.2024
Host/Front Desk
Rock and Brews
06.2021 - 12.2021
Sales Associate
Old Navy
01.2021 - 04.2021
Bachelor of Science - Health Sciences
California State University, Sacramento
High School Diploma -
Grant Union High School
- Basic Life Support Certification (BLS)
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Bachelor of Nursing - Nursing
Samuel Merritt University
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