JOVAN CALEB MUKISA
Greenville,SC
Summary
- Hardworking employee with great interpersonal skills, positive attitude, great customer service, multitasking and time management abilities.
- Looking for an opportunity to help a business, non-profit, or government agency to improve cyber security and maintain high efficiency in productive use of technology.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Resident Director
Arkansas Tech University
Russellville, Arkansas
01.2024 - 12.2025
- Supported operational security and policy compliance by managing student access controls within StarRez Web and
Microsoft 365 databases consisting of sensitive student data. - Configured computers and managed data input for large-scale events like student move-in, ensuring smooth check-in
procedures. - Utilized Webex software as well as StarRez Web, Roompact, and Mongoose Cadence database platforms to
coordinate large housing projects and delegate tasks. - Designed OneNote playbooks outlining procedures, troubleshooting steps and resources improving staff efficiency.
- Managed two staff teams, coordinating daily operations and cross-department collaborations.
Information Security Analyst - Intern
Acxiom
Conaway, Arkansas
05.2024 - 08.2024
- Monitored and investigated security offenses across local enterprise networks and cloud environments using IBM
QRadar SIEM, Kopis, and Netskope, ensuring timely threat detection and remediation. - Ensured secure GCP and AWS operations by investigating IAM policy changes, VPC traffic restrictions, and Network
ACL misconfigurations, following incident response SOPs. - Investigated and triaged Web Application Firewall (WAF) violations and CrowdStrike EDR critical alerts utilizing tools
such as AbuseIPDB, VirusTotal, and Scamalytics to block high-risk IPs. - Collaborated with senior SOC analysts to document incidents and escalate high-risk findings.
Digital Marketing Intern
Century 21
Clarksville, Arkansas
10.2023 - 12.2023
- Updated online business data across client-facing platforms such as Google, Yahoo, Facebook, LinkedIn and Yelp.
- Prepared structured operational data reports using Moxi Engage and Excel ensuring accurate CRM data records.
Housing Ambassador
Residence Life, Arkansas Tech University
Russellville, AR
01.2021 - 05.2023
- Executed front desk operations, managed student inquiries and maintenance requests via email, phone, also utilizing
StarRez, Roompact, Microsoft 365 and WEB TMA system software platforms - Created PowerPoint and Word documents detailing process workflows for housing projects.
- Worked on various projects using Microsoft platforms & starrez housing software, did booth duty on campus events,
- Conducted residence hall tours.
Summer Operations Assistant
Residence Life, Arkansas Tech University
Russellville
05.2020 - 08.2020
- Performed inbound and outbound handling of room keys, furniture, and equipment, ensuring accurate data tracking
and proper placement across storage and residential spaces. - Utilized Microsoft 365 tools to record data, update logs and key audits.
Education
Bachelor of Science - Cyber Security
Arkansas Tech University
Russellville 08.2019 - 05.2023
Certificate of Profeciency - Computer Programming
Arkansas Tech University
Russellville, AR 08.2019 - 05.2023
Master of Science - Information Technology
Arkansas Tech University
Russellville, AR 01.2024 - 12.2025
Skills
- Risk analysis, Analytical mindset and problem-solving orientation
- Programming [C , Python, SQL]
- IBM QRadar SIEM
- AWS
- ServiceNow
- Power BI
- StrarezVisual Studio
- Kali Linux
- Cryptography [Beginner level]
- Visio
- Microsoft 365, ie excel, word, power point etc
- Oracle SQL
- Data Analysis: Threat Analysis, Incident Response, Documentation, Reporting, Inventory
- Hardware Support: Computer set up, configuration, troubleshooting, installation
- Customer Service & support
- Great Verbal and Written Communication
- Report writing & Attention to Detail
- Great Mathematician ie, Calculus, Statistics, Discrete structures, Algebra etc
- Professional, Mature and Adaptable
- Integrity, positive attitude, and self-directed
- I can lift at least 50 Lbs
CRM
Community Involvement
- Worship Team Member, New Life Church Russellville Oct 2019 – present: I sing and lead worship on church services and at the NLC College Ministry.
- Volunteered at St. John’s Catholic School Russellville October 4th , 2019: Helped out in the cooking department during their school fundraising event.
- Tech’s Got Talent Finalist 2019, Arkansas Tech University, Russellville October 1st - 4th: Participated (sang) and got 2nd place in the talent competition
- Chi Alpha College Ministry, Arkansas Tech University, Russellville Sept 2019 – present: I sing and lead worship on services, regularly attend weekly and Discipleship Groups.
Languages
English
Full Professional
Luganda
Native/ Bilingual
German
Limited
Timeline
Information Security Analyst - Intern
Acxiom
05.2024 - 08.2024
Resident Director
Arkansas Tech University
01.2024 - 12.2025
Master of Science - Information Technology
Arkansas Tech University
01.2024 - 12.2025
Digital Marketing Intern
Century 21
10.2023 - 12.2023
Housing Ambassador
Residence Life, Arkansas Tech University
01.2021 - 05.2023
Summer Operations Assistant
Residence Life, Arkansas Tech University
05.2020 - 08.2020
Bachelor of Science - Cyber Security
Arkansas Tech University
08.2019 - 05.2023
Certificate of Profeciency - Computer Programming
Arkansas Tech University
08.2019 - 05.2023